Receptionist

The Palace Group•Coral Gables, FL

13d•Onsite

About The Position

The Receptionist serves as the first point of contact for residents, family members, visitors, and callers at the Palace at Coral Gables, a luxury independent living community for active adults. The role focuses on answering and directing phone calls, welcoming and assisting visitors, supporting positive public relations, maintaining an orderly lobby, monitoring entry and exit, reporting unusual incidents, and providing clerical support to administrative staff.

Requirements

Previous experience in work involving public contact, such as customer service, is desirable.
Excellent verbal and written communication skills in English and Spanish.
Ability to operate a multiline telephone system.
Computer literacy and extensive knowledge of Microsoft programs.
High school degree or equivalent required.
Polite, responsible, outgoing, punctual, resourceful, accurate, and detail-oriented.
Flexible with work schedule and available to work weekends, holidays, and emergencies.
Able to work under pressure and multitask.
Able to follow written, oral, or diagrammed instructions using common-sense understanding.
Self-motivated, with a strong work ethic and ability to work independently and as part of a team.
Enjoys teamwork.

Nice To Haves

College education preferred.

Responsibilities

Answer calls using proper phone etiquette and direct them politely and courteously to the appropriate person.
Make a positive first impression and provide effective customer service.
Promote positive public relations with residents, family members, and guests.
Interact with residents and greet incoming visitors.
Direct visitors to appropriate locations and assist as needed.
Monitor incoming and outgoing persons at the doors.
Keep the lobby orderly and free of clutter.
Report unusual incidents to management.
Provide clerical support to administrative staff.
Remain attentive to the surroundings and help as necessary.