Receptionist

High Point & SEMCOA•Brockton, MA

13d•Onsite

About The Position

The Receptionist supports the Men's Addiction Treatment Center (MATC) in Brockton by welcoming visitors, managing telephone calls and mail, maintaining the reception area and office supplies, and assisting with facility communications and administrative tasks. The role requires professional and courteous interaction, attention to detail, confidentiality, and the ability to respond to emergency codes and evacuation procedures. The position is full-time, Monday through Friday, 3:00 p.m. to 11:30 p.m., with pay of $20–$24 per hour depending on experience. High Point & Affiliated Organizations is a health and human service agency that treats and works to prevent substance use disorders and mental illness. Its programs across Southeastern Massachusetts provide inpatient, outpatient, residential, and community-based treatment, along with services supporting survivors of abuse and violence and families experiencing homelessness. The organization emphasizes the inherent goodness, worth, and dignity of each person and aims to help individuals and families create personal change and improve their quality of life.

Requirements

High school diploma or GED equivalent.
Knowledge of basic computer skills and software.
Experience in an office or secretarial environment.
Typing speed of at least 45 words per minute.
Detail-oriented.
Ability to meet and interact with the public.
Professional and courteous demeanor in internal and external interactions.
Certification in the HPTC-approved de-escalation program.
Good telephone manner.
TB screening.

Responsibilities

Comply with federal confidentiality regulations, including 42 CFR Part 2 and HIPAA.
Collect and enter data needed for various reports.
Greet visitors, assist with requests, provide basic public relations information when needed, and maintain the visitor log and signed confidentiality visitor letters.
Receive, screen, and direct incoming switchboard calls; take messages when staff are unavailable and transfer the switchboard at the end of the shift.
Receive and distribute deliveries, excluding dietary and housekeeping items, in accordance with drop-off procedures.
Maintain the reception area, replenish community handouts, keep the area neat, ensure office machines are in working order, report repair needs, assist employees with machine use, and secure doors and windows at the end of the shift.
Sort, date-stamp, and distribute incoming mail, including patient mail; sort, weigh, and stamp outgoing mail and packages, including UPS and overnight shipments.
Arrange delivery of presorted mail to the post office, manage postal machine postage and repairs, and track and update mail service changes.
Maintain postage petty cash and complete weekly reconciliation.
Maintain the office supply system, including ordering and receiving supplies, verifying deliveries and returns, and comparing supplier pricing.
Coordinate emergency codes and evacuation procedures for the facility.
Perform basic secretarial duties assigned by the COO and/or Supervisor.
Attend mandatory training and meetings.
Respond to TTY and in-house codes.
Use universal precautions at all times and demonstrate behaviors that recognize patient rights.
Perform other duties assigned by the Director of Admissions / Utilization Management to support safe and appropriate facility operations.

Benefits

Medical insurance
Dental insurance
Vision insurance
Long- and short-term disability
Discounted auto, home, and renters insurance
403(b) retirement plan
FSA and DCA
PFML
Employee Assistance Program
Bonuses and referral eligibility
Eligibility for free classes to become a Licensed Counselor or Recovery Coach
Education days to use toward CEUs
Opportunities for loan forgiveness
Unmatched leave time; full-time employees can earn up to three weeks in the first year