Receptionist

AMSURG•Bedford, TX

12h•Onsite

About The Position

The Temporary/Seasonal Front Desk Receptionist serves as the first point of contact for patients and visitors and is responsible for creating a welcoming, professional, and patient‑centered environment. Receptionist greets patients upon arrival, assists with check‑in, verifies demographic and insurance information, and supports completion of required paperwork while delivering excellent customer service. This role promotes a favorable image of the Center to patients, visitors, physicians, and staff through accuracy, professionalism, and courteous communication.

Requirements

High school diploma or equivalent required
One (1) year of experience, preferably in an Ambulatory Surgery Center (ASC)
Experience in Endoscopy/Multi-specialty/ASC or other healthcare setting
Strong communication and interpersonal skills
Ability to multitask, prioritize, and work efficiently in a fast‑paced environment
Basic computer skills and comfort with electronic systems
Professional appearance and demeanor
Strong ethical and moral character references
Basic computer skills (experience with Nextgen/Provation MD is a plus)

Nice To Haves

Previous receptionist, frt desk, or customer service experience preferred (healthcare experience a plus)

Responsibilities

Supports the center’s ideology, mission, goals, and objectives
Performs in accordance with the center’s policies and procedures
Follows the center’s standards for ethical business conduct
Conducts self as a positive role model and team member
Recognizes patients’ rights and responsibilities and supports them in performance of job duties
Participate in center committees, meetings, in-services, and activities
Strong, exceptional communication abilities with strong focus on patient satisfaction
Ability to handle difficult situations with professionalism, patience and diplomacy
Communication skills to de-escalate interactions effectively
Communicates effectively and professionally with patients, visitors, physicians, and coworkers
Interact with others in a positive, respectful, and considerate manner
Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
Receives and distributes all mail and special deliveries
Greets patients and provides necessary paperwork for completion
Notifies appropriate nursing staff that patient is present after patient has completed paperwork
Keeps track of patient’s family, patient’s driver, etc.
Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality
Prints out all labels, forms, etc., for patient charts and assembles charts before appointment
Calls appropriate agencies for assistance in case of emergency
Performs other miscellaneous office/clerical duties as needed
Stamps the back of each check with deposit stamp at time of receipt
Makes copies of all checks with EOBs received in mail, credit card slips, and cash received from patients
Separates EOBs from checks and attaches original EOB to copy
Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients
Verifies credit cards if used and issues appropriate duplicate receipts
Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately
If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate payments-received log
Balances log to cash/checks/credit card payments
Completes deposit log for patient and insurance payments
Completes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.)
If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate deposit logs
Balances deposit log to payments-received log less credit card payments
Gives balanced payments-received log, deposit log, and originals and copies of all cash, credit card slips, and checks received to business office manager
Participates in continuing education and other learning experiences
Shares knowledge gained in continuing education with staff
Maintains membership in relevant professional organizations
Seeking new learning experiences by accepting challenging opportunities and responsibilities
Welcomes suggestions and recommendations
Use center resources appropriately and avoid wasteful practices
Reports on wasteful practices
Analyzes work area and makes recommendations for potential cost-effective improvements
Contributes to the progress and development of the center’s adopted compliance program
Performs according to established compliance policies and procedures
Contributes to the progress and development of the center's adopted performance-improvement program
Performs according to established performance-improvement policies and procedures
Adheres to safety policies and procedures in performing job duties and responsibilities
Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance
Responds to emergency situations with competence and composure
Reports observed or suspected medical emergencies, notify appropriate personnel, and responds appropriately
Identifies center emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies
Ability to understand, read, write and speak English, if bilingual Center, bilingual language is required.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to successfully write business correspondence.
Ability to effectively present information, respond to questions, and professionally interact with healthcare team, clients, vendors and the general public.
Work well with others; team player
Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Center Director
Participate in staff meetings, in-services, committees, and continuing education as required
Supports the Center’s ideology, mission, goals, and objectives
Performs in accordance with Center’s policies and procedures
Conducts self as a positive role model and team member
Follows the Center’s standards for ethical business conduct
Recognizes patients’ rights and responsibilities and supports them in performance of job duties
Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors.
Ability to interpret a variety of instructions and forms to understand abstract and concrete variables.
Ability to think critically using inductive and deductive reasoning.
Reliable attendance
Punctuality
Ability to follow instructions
Ability to meet deadlines
Ability to sit, stand, and walk
Visual and auditory acuity for frequent use of computers and telephone and occasional use of other office equipment