Receptionist

SCI Shared Resources•Forest Hills, PA

About The Position

The Receptionist welcomes and assists client families and visitors at the front desk, providing courteous and appropriate greetings, directions, and announcements. The role answers, screens, and routes incoming telephone calls and performs general office support. It also helps maintain a comfortable, organized environment for clients and keeps office files and records current.

Requirements

High school diploma or equivalent.
Six months of general office, receptionist, or administrative support experience is preferred.
Proficiency operating telephones, fax machines, and copiers.
Working knowledge of the MS Office Suite.
Clear and professional speaking voice and tone.
Professional interpersonal skills for handling sensitive and confidential situations.
Demonstrated poise, tact, and diplomacy.
Ability to work a schedule that may include Saturday and/or Sunday and hours beyond standard business hours.

Nice To Haves

Six months of general office, receptionist, or administrative support experience.

Responsibilities

Greet guests and visitors and offer assistance when they enter the building.
Notify staff when appointments arrive and escort guests to the appropriate room.
Answer routine questions about services, products, and directions.
Notify and involve management immediately with customer service or security issues.
Receive deceased belongings from families and follow chain-of-custody procedures.
Answer, screen, and route incoming calls to appropriate staff members.
Maintain a comfortable environment for clients by providing beverages and other amenities as needed; may make coffee.
Maintain the guest waiting area by disposing of trash, replacing tissues, and straightening furniture.
Receive incoming mail and packages.
Maintain organized and current electronic and paper files and records, such as deeds and trust files.
Perform light typing, proofreading, data entry, or printing as needed.