Receptionist

Worcester Community Action Council Inc • Worcester, MA

18h • $18 - $19

About The Position

Worcester Community Action Council (WCAC) seeks a seasonal, part-time Receptionist for its Home Energy Assistance Program (HEAP), which helps eligible households pay a portion of winter heating bills. WCAC’s HEAP program serves households throughout Worcester County. The Receptionist will greet new HEAP clients and explain the application process, retrieve information for HEAP staff on behalf of clients, enter data, and disseminate energy-related information. The position is 25–30 hours per week from September through May.

WCAC describes its workplace culture as centered on teamwork, respect, and the opportunity to make a difference. It provides on-the-job training and professional development opportunities, paid holidays, vacation, personal and sick time, transparent pay practices, and an additional pay differential for bilingual employees.

Requirements

• High school diploma or HiSET equivalent.
• One to three years of customer service or reception desk experience.
• Strong listening, speaking, and writing skills.
• Ability to provide excellent customer service when explaining general agency or program information and greeting visitors and clients.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Demonstrated ability to learn and adapt to new software, databases, and technology.
• Self-directed, with the ability to work independently under general guidance.
• Ability to remain stationary for extended periods, occasionally move about the office to access files, equipment, or other workspaces, and occasionally lift or carry items up to 50 lbs.
• Ability to operate standard office technology, including a computer, telephone, multifunction printer, and other devices and software systems needed to perform job duties.

Nice To Haves

• Experience assisting people in person.
• Ability to speak and write in Spanish or other languages.

Responsibilities

• Greet new HEAP clients and explain the application process.
• Retrieve information for HEAP staff on behalf of clients.
• Enter data.
• Disseminate energy-related information.
• Explain general agency or program information and greet visitors and clients while providing excellent customer service.

Benefits

• On-the-job training and professional development opportunities.
• Paid holidays.
• Vacation, personal, and sick time.
• Fair and transparent pay practices.
• Additional pay differential for bilingual employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED