Receptionist

Mary Lee Foundation•Austin, TX

14h

About The Position

The Receptionist organizes and coordinates administrative duties for the ICF Office and carries out office procedures to support organizational effectiveness, communication, and safety. The role helps maintain a pleasant work environment and serves as a liaison between Mary Lee ICF and other Mary Lee Foundation offices. The Receptionist is expected to follow policies, procedures, and standards established by the Mary Lee Foundation and applicable regulatory agencies. The position provides administrative support, coordinates medical consults, appointments, vehicles, and staff schedules, and helps maintain the office environment. It also involves professional, respectful, and trauma-informed interaction with clients and visitors; protecting confidential health information; and communicating with clinical, supervisory, administrative, and direct care staff. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch.

Requirements

High school diploma or equivalent.
Proficiency in MS Office, including Word, Excel, and Outlook, and Google Workspace.
Ability to navigate multiple software platforms simultaneously and operate standard office equipment, including scanners and copiers, without assistance.
Excellent oral and written English communication skills.
Dependability and respect for confidentiality, data privacy, and organizational policies.
Strong organizational skills, attention to detail, and ability to multitask effectively.
Ability to work with some autonomy, take ownership of tasks and deliverables, troubleshoot challenges, and improve existing workflows.
No bars to employment under Health & Safety Code §250.006 and Texas Administrative Code, Title 40, Part 1, Chapter 3, §3.201.
Name must not appear on the Texas or Federal Office of Inspector General (OIG) Exclusions List.
Physical ability to perform the duties, including lifting or carrying at least 50 pounds, climbing stairs, bending, stooping, and driving.
Valid Texas Driver’s License with a clean driving record.

Responsibilities

Answer phones, greet guests, respond to general inquiries, file, sort and distribute mail and notifications, type, label, copy, fax, run errands, and provide backup for medical appointments as needed.
Distribute medical consults and assign vehicles and staff for appointments and errands.
Verify appointments and communicate schedule changes to clinical staff.
Coordinate vehicles to ensure transportation is available, vehicles are in good working order, and staff leave on time.
Keep the office area tidy, cleaning as needed.
Monitor waiting areas for safety, order, and appropriate conduct.
Greet and check in clients professionally, respectfully, and in a trauma-informed manner; assist people who call or enter the office.
Maintain the confidentiality of Protected Health Information (PHI) and follow HIPAA standards and internal compliance policies.
Communicate and collaborate with direct care staff, co-workers, clinicians, supervisors, and administration regarding daily operations.
Follow the schedule requested by the Supervisor and perform other duties assigned by the Supervisor.