Receptionist

Shook and Stone CHTD • Las Vegas, NV

1d

About The Position

In this role, the primary responsibility of a receptionist is to provide excellent customer service and ensure smooth operations at the front desk or reception area. While specific job duties may vary depending on the organization, here is a general overview of a receptionist's job description:

Requirements

• Excellent customer service and ability to show empathy.
• Strong organizational and time management skills, with the ability to prioritize and multitask effectively.
• Excellent verbal and written communication skills, with the ability to communicate professionally and confidently with employees at all levels.
• Proficiency in basic computer knowledge and usage.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment.
• High school diploma or equivalent.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 20 lbs.
• Must be able to talk, listen and speak clearly on telephone.

Nice To Haves

• Customer service experience preferred.
• Bilingual in Spanish and fluent in English is preferred.

Responsibilities

• Warmly greeting visitors, clients, and guests as they arrive at the office or facility, creating a positive first impression and directing individuals to the appropriate person or department.
• Managing incoming phone calls, screening and forwarding them to the appropriate individuals or departments, providing information, taking messages accurately, and ensuring prompt responses to inquiries.
• Handling various inquiries from visitors, clients, and employees, providing information about the organization, its services, and its policies. Receptionists may also assist with scheduling appointments, arranging meetings, or directing individuals to the relevant resources.
• Receiving and distributing mail, packages, and deliveries, ensuring that incoming correspondence reaches the appropriate recipients in a timely manner. Additionally, they may assist in drafting or formatting routine documents, letters, or emails.
• Keeping the reception area tidy and presentable, managing visitor sign-in processes, issuing visitor badges, and maintaining a log of visitors. They may also coordinate with other departments for maintenance, repairs, or supplies needed for the reception area.
• Providing administrative support to various departments as needed, which may include data entry, filing, photocopying, scanning, and other general administrative duties.
• Collaborating and communicating with other employees, departments, or external contacts to ensure efficient operations and excellent customer service. They may also assist with coordinating meetings, events, or travel arrangements for staff members.
• Performing other duties that may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees