Receptionist

Pinnacle Treatment Centers • Newport News, VA

15h

About The Position

Pinnacle Treatment Centers is a growing leader in addiction treatment services, providing care nationwide to more than 30,000 patients daily. Its mission is to remove barriers to recovery and transform individuals, families, and communities through effective treatment.

The Receptionist creates a positive, patient-centric experience by providing excellent customer service. The role performs reception and secretarial or clerical functions for the program, including cash collection and helping order supplies. The schedule is Monday through Friday, 5:00 a.m.–1:30 p.m., with a rotating Saturday shift from 5:00 a.m.–9:30 a.m. The pay range is $16–$18.

Requirements

• High school diploma or GED, or verifiable work experience in lieu of education.
• One year of experience in an office setting; medical-field experience is a plus.
• Current, valid driver’s license in the state of employment. The role may require driving for company business, and localized travel of up to 10% may be required.

Nice To Haves

• Associate’s degree.
• One year of experience working in the substance use and/or mental health field.
• Experience in the medical field.

Responsibilities

• Welcome visitors and patients in person or by telephone, answer inquiries, and refer inquiries as needed.
• Collect cash and complete daily balancing.
• Perform clerical functions, including typing, filing, managing mail and correspondence, and organizing electronic files.
• Provide daily phone coverage.
• Comply with all policies and applicable procedures.
• Maintain security by following procedures, monitoring the logbook, and checking in visitors.
• Coordinate patient appointments.
• Communicate relevant information about patients and the facility to the supervisory team.
• Manage accounts receivable, accounts payable, and deposits.
• Maintain a safe and clean reception area in compliance with policies, procedures, and regulations.
• Process intakes, assist guests, upload documents into the EHR/EMR, and coordinate with billing for private insurance.
• Attend team meetings and complete required training courses on time.
• Perform other duties as assigned.

Benefits

• 18 days of paid time off.
• 401(k) with company match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package, including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
• Discounted tuition and scholarships through Capella University.
• Opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED