Receptionist

CenterWell•West Palm Beach, FL

6h•$38,000 - $45,800

About The Position

The Receptionist is responsible for front desk operations at a healthcare facility, welcoming patients and visitors and providing administrative support within a physician practice or center. The role helps create a smooth, welcoming patient experience and supports the medical team through routine, patterned assignments. Work is performed within established policies and guidelines, with decisions limited by defined work expectations, quality standards, priorities, and timing, and minimal opportunity for deviation. This is a patient-facing role and part of the company's Tuberculosis (TB) screening program. Selected candidates are required to be screened for TB. The position is scheduled for 40 hours per week. The stated full-time annual base pay range is $38,000–$45,800, with actual compensation varying based on location and job-related qualifications. The role is eligible for a bonus incentive plan based on company and/or individual performance.

Requirements

High school diploma or GED.
At least 1 year of experience working in a healthcare setting is preferred; candidates with a strong customer service background in retail, hospitality, or call centers will also be considered.
Passion for contributing to an organization focused on continuously improving patient experiences and care.
Excellent customer service and phone etiquette.
Team player with a positive attitude.
Ability to multitask in a fast-paced environment.
Attention to detail and strong organizational skills.
Knowledge of MS Office, including Word, Excel, Outlook, and Access.

Nice To Haves

Experience with a value-based care model.
Knowledge of medical terminology.
Experience with EMR systems (Electronic Medical Records).
Bilingual in English and Spanish.

Responsibilities

Welcome patients and visitors in person and over the phone.
Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
Update patient records and ensure their accuracy, using Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
Keep patient accounts updated correctly; this may include collecting copayments at the time of the visit.
Answer incoming calls, respond to patient inquiries, and provide general information.
Keep the reception area tidy, sanitized, and stocked with necessary materials.
Provide other administrative support, including ordering supplies, managing office inventory, and sending courier packages.