Receptionist Scheduling Coordinator - Baptiste Orthodontics

Rock Dental Brands•Orlando, FL

About The Position

The Receptionist Scheduling Coordinator at Baptiste Orthodontics is the first point of contact for patients, visitors, and callers. The role creates a welcoming, organized, and professional experience while supporting the office’s daily administrative operations. The coordinator works hand-in-hand with dentists, dental assistants, and the team leader to maximize patient treatment time. The position includes scheduling and confirming appointments, handling dental health records and patient accounts, checking insurance eligibility, providing direct customer service, and performing general housekeeping and office-stock maintenance as needed. The ideal candidate is friendly, professional, reliable, organized, adaptable to feedback, and genuinely enjoys helping people. They are respectful and kind toward patients, the doctor, and fellow team members, and can work independently while anticipating team and doctor needs. The employer describes a culture focused on continuous improvement, professional growth, teamwork, and supporting patients and colleagues. Compensation is described as competitive, with career growth opportunities and a challenging, rewarding work environment.

Requirements

High school diploma.
Two years of office experience desired.
Fluent in Spanish.
Basic computer skills.
Legible handwriting.
Excellent verbal and written communication skills.
Strong organization skills and attention to detail.
Ability to multitask and manage time efficiently.
Ability to receive feedback, accept constructive criticism, and adapt quickly.
Conflict-resolution and problem-solving skills.
Ability to work as a team player.
Friendly, professional, and welcoming demeanor; genuinely enjoys helping people.
Reliable attendance and punctuality.
Exceptional customer-service skills and computer literacy.
Respectful, kind, and able to work independently.

Responsibilities

Serve as the first point of contact for patients, visitors, and callers.
Create a welcoming, organized, and professional experience.
Support the daily administrative operations of the office.
Work with dentists, dental assistants, and the team leader to maximize patient treatment time.
Schedule and confirm patient appointments.
Handle dental health records.
Maintain patient accounts.
Check insurance eligibility.
Provide direct customer service.
Perform general housekeeping and maintain office stock levels as needed.
Work independently and anticipate team and doctor needs.