Receptionist/Registrar

BronxCare Health System•New York, NY

60d•$29 - $29•Onsite

About The Position

The Receptionist/Registrar greets patients and new registrants, generates encounter forms, and codes and closes all visits and services. This role manages and collects co-payments and self-payments, generates receipts, verifies patient billing information, and obtains managed care insurance referrals. Additionally, the Receptionist/Registrar schedules patient appointments, manages provider clinic schedules, reschedules missed appointments, and maintains patient demographics.

Requirements

0-2 years’ medical receptionist experience required
0-2 years’ patient billing experience required
High school graduate or equivalent
Computer literacy, especially with scheduling and medical records software

Responsibilities

Establish and maintain a positive relationship with patients, visitors, and other employees, interacting professionally, courteously, and appropriately.
Contribute to and participate in the Performance/Quality Improvement activities of the assigned department, including data collection, analysis, implementation of risk management and claims activities, and adherence to safety, security, infection control, and patient/customer service policies.
Generate encounter forms for new registrants, answer telephones professionally, make appointments, and direct calls appropriately.
Collect payments, issue receipts, reconcile cash receipts, and batch daily tallies according to established protocols.
Verify registration/billing information for established clients, including managed care verification, and update demographic and insurance data at each visit.
Create medical records for new clients, ensure completion of financial waiver forms, provide Advanced Directive information, and distribute site-specific client information materials.
Schedule client appointments in the automated system, assigning the correct appointment type.
Issue Metro-cards to eligible clients and complete managed care and Medicaid transportation logs correctly.
Ensure consult reports are accurately sent to referring providers in a timely manner, if applicable.
Exhibit skills in typing and basic computer operations, including checking and entering data in an Electronic Data Base System.
Verify patient identification at each encounter using name and DOB to ensure correct registration and prevent duplicate records.
Be courteous and helpful to all clients, assess client needs, answer questions, and take accurate messages.
Demonstrate sensitivity to patient rights, maintain patient dignity, and ensure client confidentiality.
Demonstrate flexibility and cooperation with patients, staff, and others, referring to a supervisor as needed.
Receive and greet patients in a timely and appropriate manner.
Maintain orderliness and cleanliness of the reception work area.
Ensure appropriate supplies and forms are on hand in sufficient quantity by notifying the supervisor.