Receptionist / Office Coordinator-Leominster - Great Pay, Great Benefits & M-F 8.30 -5:00 PM

Fallon Health•Leominster, MA

11d

About The Position

The SE Office Coordinator is responsible for daily front-office functions at Fallon Health’s Summit ElderCare PACE center. The role welcomes participants and visitors, handles and routes calls, conveys messages, and coordinates incoming and outgoing mail, faxes, copying, and general office correspondence. It also maintains transportation records, communicates transportation changes to the vendor and internal departments, and serves as the primary contact for transportation concerns. The coordinator schedules outside medical appointments and intakes, obtains and scans medical records, and maintains current electronic health records in NextGen. The position also enters authorizations in QNXT and logs grievances or incidents for quality improvement. Work is performed collaboratively and under the direction of the Supervisor, following established procedures, policies, and standards.

Requirements

High school graduate or equivalent.
At least 2 years of customer service, secretarial, or receptionist experience.
Proficiency in standard office software, including Word, Excel, Outlook, and PowerPoint.
Excellent customer service skills.
Access to reliable transportation to perform work throughout the PACE center’s service area, a 30-mile radius, when needed.
Willingness to occasionally assist other SE PACE centers in person or remotely when there is an opening or coverage gap.

Nice To Haves

Customer service, secretarial, or receptionist experience in a healthcare setting is desirable.

Responsibilities

Greet participants and the public with a positive demeanor.
Answer telephone calls, direct calls to appropriate staff, and transcribe and convey messages.
Open and sort incoming mail.
Type general office correspondence, including letters and memorandums.
Maintain and distribute faxes using e-faxing.
Call and fax transportation changes to the vendor.
Maintain an accurate arrival and departure time log.
Notify relevant departments of transportation changes and cancellations.
Log grievances and incidents in the database for quality improvement.
Schedule outside medical appointments and intakes, obtain medical records, and arrange transportation when necessary.
Maintain current charts in the NextGen Electronic Health Record (EHR).
Enter authorizations using QNXT.
Accurately and promptly scan medical records from current and previous providers into the EHR.
Work collaboratively and follow the Supervisor’s direction on work plans and priorities, completing assigned work according to departmental policies and standards.