Full Time Medical Receptionist - 8:30-5:00 M-F
About The Position
The Medical Receptionist ensures patient appointments are scheduled, rescheduled, or canceled according to patient needs. The role includes entering patient information into the data system, answering patient questions, arranging referrals to medical or dental specialists, and maintaining patient waiting and front-desk areas. The receptionist is expected to perform duties compassionately and promptly to support practice efficiency. This position works Monday through Friday, 8:30 a.m. to 5:00 p.m., in a professional office environment. It involves routine use of computers and standard office equipment, as well as regular interaction with patients and staff. Minimal travel may be required.
Requirements
- High school diploma or GED.
- Computer skills and software aptitude.
- Strong communication and compassionate customer-service skills.
- Proficiency with multi-line phones.
- Ability to maintain confidentiality and patient records, manage multiple schedules, and keep patient information complete and up to date.
- Current personal immunization records and any required maintenance.
- Ability to use proper grammar in reading, writing, and speech.
- Reliable transportation.
- Professional appearance and demeanor.
- Ability to follow organizational policies and procedures, attend employee meetings, and complete required training in a timely manner.
- Ability to promote and act consistently with the mission of MCHC.
- Ability to communicate and collaborate with team members.
- Verbal and written communication skills.
- Ability to work independently to find solutions and manage multiple priorities simultaneously.
- Task- and deadline-oriented, with ownership of assignments, status communication, and follow-through to completion.
- Ability to meet the physical demands of the role, including lifting or moving up to 10 pounds regularly and up to 25 pounds frequently, and performing the described sitting, standing, walking, reaching, and occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
Nice To Haves
- One year of experience with customer-service tasks.
- Knowledge of insurance coding and medical or dental terminology.
- Bilingual English/Spanish.
Responsibilities
- Greet and welcome patients; complete check-in tasks, including verifying income, updating patient information and forms, collecting copayments, and directing patients to the waiting area.
- Assist patients with information forms as needed.
- Answer calls to schedule and reschedule appointments, book follow-up appointments, provide appointment reminders, and manage cancellations.
- Verify payment methods and collect payments as needed.
- Contact insurance companies to verify coverage and determine whether patients owe copayments; ensure insurance details are correctly updated in patient charts.
- Create patient case records, including current medications and clinical questions.
- Prepare patient charts and daily schedules for dental staff, if applicable.
- Perform general office duties, including answering phones, photocopying, filing, faxing, sending medical or dental records, and stocking office supplies.
- Keep front-desk areas clean and organized.
- Perform other duties as assigned.
- Maintain the confidentiality, integrity, and availability of HIPAA-protected information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
