Receptionist - Medication Management Clinic- Full-Time

UHS•Grand Rapids, MI

34d•Onsite

About The Position

The Receptionist - Medication Management Clinic cordially greets and receives hospital guests, ascertains their needs and appropriately directs visitors. Operates the hospital switchboard in a professional manner and correctly routes calls. Performs admission registration process and a variety of clerical duties. Complies with attendance and punctuality policy. Performs other duties as assigned by supervisor. Schedule can vary: Monday-Friday 9:00am-5:30pm Approx- 40 hours/week.

Requirements

High school graduate or equivalent required
Accurate typing skills and previous office experience.
Effective oral and written communication skills and demonstrated interpersonal skills to interact with a diverse population.
Ability to make independent, responsible decisions upholding hospital policies.

Responsibilities

Welcomes and greets patients as they arrive for their scheduled appointment.
Reviews and verifies demographic information and insurance coverage, updating computer system as needed.
Distributes and reviews patient forms and screening tools.
Collects co-pays and provides patient with a receipt.
Schedules patient appointments.
Monitors waiting room and communicates appropriately with patients about treatment delays.
Answers the phone in a polite and professional manner, takes complete and accurate messages and/or routes the call to the appropriate member of the clinic team.
Makes appointment reminder calls.
Follows up on missed appointments.
Protects the confidentiality of clinic information and adheres to privacy and patient rights procedures.
Completes filing as needed and required to ensure patient records are accurate and complete.