Receptionist/Gcic Clerk

City Of Douglasville•Douglasville, GA

14d•Onsite

About The Position

The Receptionist/GCIC Clerk performs clerical, administrative, and GCIC-related work, including responding to inquiries, maintaining paper and electronic records, operating criminal justice information systems, processing payments and documentation, and supporting assigned divisions. The position handles confidential information and provides service to the public, courts, detention facilities, law enforcement agencies, and internal staff. Duties may support the Detectives Division and Support Services. In the Detectives Division, the clerk prepares and distributes BOLOs, routes investigative tips, maintains division statistics and records, prepares court lists, and tracks uniform requests and related invoices. In Support Services, the clerk maintains GCIC/NCIC and warrant-tracking records, jail logs and cards, court lists, citations, bond paperwork, and daily activity logs. The position may travel in City-owned vehicles to approved locations within Douglas County to obtain surveillance video and must log, store, and maintain video evidence. Work is typically performed in a relatively safe, secure, and stable office environment, with regular interaction with the public, law enforcement personnel, and other staff.

Requirements

High school diploma or equivalent.
Six months of secretarial or general administrative work experience, or an equivalent combination of education and experience.
GCIC Certification is required.
Knowledge of City departments, their functions, and contact information.
Knowledge of departmental policies and procedures.
Skill in operating modern office equipment.
Verbal and written communication skills.
Ability to handle interruptions and changing priorities, multitask, and use tact and courtesy when dealing with the public and City employees.
Ability to write reports and business correspondence and present information effectively and respond to questions.
Ability to work various hours, including nights and weekends.
Ability to understand and carry out verbal and written instructions.

Responsibilities

Answer telephones, route calls, greet visitors, respond to inquiries, and provide information or refer people to the appropriate department or personnel.
Operate GCIC computer equipment to enter, receive, transmit, maintain, and delete records in state and national criminal justice information systems.
Run criminal and driver history reports and conduct authorized background checks for approved purposes.
Monitor GCIC/NCIC hits and system messages and take appropriate action under departmental procedures.
Provide clerical and administrative support, including maintaining electronic and paper files, filing correspondence, and supporting administrative workflows.
Maintain confidential documents, reports, correspondence, and communications in accordance with legal, departmental, and security requirements.
Process, post, and maintain logs and reports requiring signatures or initials.
Assist courts, records divisions, and other law enforcement agencies by providing authorized information, documentation, and administrative support.
Accept and process payments related to warrants, citations, and other authorized transactions; calculate bond amounts, complete bond documentation, and process bond payments.
Travel in City-owned vehicles to approved locations within Douglas County to obtain surveillance video, and log, store, and maintain the video evidence.
Create, update, and disseminate BOLOs on active cases to internal personnel and external law enforcement agencies.
Receive, monitor, and route investigative tips and case-related information to detectives, supervisors, or external agencies.
Handle calls, messages, correspondence, statistics, administrative records, case documentation, court lists, and uniform request forms for the Detectives Division; enter, track, and maintain uniform invoices in the City’s designated system.
Provide customer service to the public, courts, detention facilities, and internal staff in person and by telephone.
Enter, update, clear, and monitor warrants, missing persons, stolen vehicles, license plates, and related records in GCIC/NCIC and warrant-tracking systems.
Maintain, review, revise, and update jail logs and jail cards for accuracy and compliance with reporting requirements.
Create and distribute court lists to the Douglas County Jail, Municipal Court, and other court personnel.
Document citations, cleared warrants, bond paperwork, and daily activity logs for Support Services.
Relay training requests, open records requests, and other administrative or operational inquiries to appropriate personnel.
Perform other related duties as required.