Gcic & Records Supv

City of South Fulton•South Fulton, GA

About The Position

This position supervises employees who provide administrative and clerical support for department operations, including Central Records, CJIS, GCIC, and NCIC functions. The role oversees quality assurance for records and documents and helps ensure their integrity, accuracy, security, and appropriate handling. It also manages staff and workflow, supports department administration and customer service, and maintains compliance with applicable records and information requirements.

Requirements

Associate's degree in Criminal Justice, Law Enforcement, Public Administration, Business Administration, Records Management, Information Management, Office Administration, or a related field.
Two years of experience in customer service, administrative or clerical work, or a related field; an equivalent combination of education, training, and experience may qualify.
Valid state driver's license with an acceptable driving history.
Georgia Terminal Agency Coordinator Certification.
Georgia Criminal Justice Information System Certification.

Responsibilities

Supervise, direct, evaluate, schedule, train, and support assigned staff; review timesheets and performance, address employee concerns, and counsel or discipline as appropriate.
Organize, prioritize, assign, and monitor work; ensure staff have needed resources, inspect completed work, provide technical assistance, report progress to management, and assist with procedure manual revisions.
Conduct quality assurance of records and documents, review files for archiving, ensure records are accurate and complete, certify documents, and enforce records maintenance policies and deadlines.
Oversee GCIC/NCIC operations, including transaction accuracy, record validations, timely updates, and quality-control reviews.
Coordinate system access training and certifications and audit preparation; maintain compliance documentation; monitor applicable GCIC/NCIC and CJIS compliance, report suspected misuse or security violations, and coordinate corrective action.
Interpret and enforce applicable requirements for releasing records and information, and take action to correct deviations or violations.
Perform department administrative duties, assist with project management, review budgets and grants, order supplies, enter time and leave usage, handle accounts payable and receivable, and schedule employee training.
Supervise and perform customer service in person, by telephone, or by mail; provide information and assistance, respond to routine questions and complaints, research problems, initiate resolutions, and refer issues as appropriate.
Process department documentation within established timeframes and procedures, including receiving, reviewing, recording, preparing, typing, distributing, entering, tracking, filing, and forwarding records and other materials.
Supervise and maintain file systems; prepare, organize, retrieve, replace, scan, and securely destroy records in accordance with retention guidelines.
Supervise and distribute documentation within the department and to internal or external individuals and agencies; handle incoming and outgoing faxes, mail, forms, reports, and other documents.
Research, compile, monitor, summarize, and analyze administrative or statistical data; prepare reports and research information using department files, legal and database records, electronic sources, and other materials.
Operate computers and office equipment and use relevant software to complete work assignments.
Communicate with supervisors, employees, the public, and other individuals to coordinate work, exchange information, review work status, and resolve problems.
Perform other related duties as required.