GCIC & RECORDS SUPV

City of South Fulton•South Fulton, GA

3d•$0 - $57,978

About The Position

This classification supervises employees providing administrative and clerical support for the daily operations of Central Records, CJIS, GCIC, and NCIC functions. The role conducts quality assurance of records and documents and supports their integrity and security. The supervisor manages staff and work schedules, oversees records quality and system operations, coordinates access training, certifications, and audit preparation, and monitors compliance with applicable requirements. The position also performs and oversees a range of administrative, customer service, records-management, reporting, and office-support activities.

Requirements

Associate's degree in Criminal Justice, Law Enforcement, Public Administration, Business Administration, Records Management, Information Management, Office Administration, or a related field.
Two years of experience in customer service, administrative or clerical work, or a related field; alternatively, an equivalent combination of education, training, and experience providing the requisite knowledge, skills, and abilities.
Valid state driver's license with acceptable driving history.
Georgia Terminal Agency Coordinator Certification.
Georgia Criminal Justice Information System Certification.

Responsibilities

Supervise, direct, evaluate, train, and schedule assigned staff; review timesheets, address employee concerns, direct work, and assist with performance appraisals.
Organize, prioritize, assign, and monitor work; ensure staff have needed resources; inspect completed work; provide technical assistance and reports to management; and assist with procedure manual revisions.
Conduct quality assurance of records and documents, review files for archiving, enforce records-maintenance policies and deadlines, ensure accuracy and completeness, and certify documents.
Oversee GCIC/NCIC operations, including transaction accuracy, required record validations, timely updates, and quality-control reviews.
Coordinate system-access training and certifications and audit preparation; maintain compliance documentation.
Monitor compliance with applicable GCIC/NCIC and CJIS requirements, report suspected misuse or security violations, and coordinate corrective action.
Interpret and enforce applicable codes, laws, rules, regulations, standards, policies, and procedures regarding release of records and information; take action to correct deviations or violations.
Perform administrative duties, assist with project management, review budgets and grants, order supplies, record time and leave usage, perform accounts payable and receivable functions, and schedule employee training.
Supervise and perform customer service in person, by telephone, or by mail; provide information and assistance, respond to routine questions and complaints, research problems, initiate resolution, and refer matters as appropriate.
Process departmental documentation within required timeframes and procedures, including receiving, reviewing, recording, preparing, typing, distributing, entering, tracking, compiling, filing, storing, and forwarding records and other documents.
Supervise and maintain file systems; prepare and organize files, retrieve and replace files, scan records, destroy confidential or obsolete documents, and comply with records-retention guidelines.
Supervise and distribute documentation among department staff and internal or external individuals and agencies; operate fax equipment and distribute incoming faxes, mail, and other documents; copy and distribute materials.
Research, compile, and monitor administrative or statistical data; summarize and analyze data; prepare reports; and research departmental and other records and information sources.
Use computers, software, office equipment, and supplies to complete assignments.
Communicate with supervisors, employees, the public, and other individuals to coordinate activities, exchange information, review work status, and resolve problems.
Perform other related duties as required.