Receptionist/Expeditor PRN

Cooper University Hospital•Cape May Court House, NJ

5d•Onsite

About The Position

The Receptionist/Clerk Expeditor serves as the first point of contact for patients, visitors, physicians, and staff, providing professional and courteous customer service while supporting efficient department operations. This role is responsible for greeting patients, coordinating patient flow, telephone communications, records management, and administrative support. The Receptionist ensures the accuracy and confidentiality of patient information, facilitates communication between patients and clinical staff, and contributes to a safe, high-quality healthcare environment. In addition, this position supports patient satisfaction, regulatory compliance, and the mission and standards of Cooper University Hospital Cape Regional through exceptional service and operational excellence.

Requirements

0-2 years of experience
HS diploma/GED
Highly developed customer service and phone etiquette skills
Ability to assimilate into a small department and work independently
Maintains strict confidentiality of all patient information
Ability to multi-task in a fast-paced environment with minimal supervision
Excellent telephone communication skills to speak clearly and effectively to the patient
Ability to communicate clearly and effectively, both verbally and in writing
Ability to learn and utilize programs necessary to position
Knowledge and understanding of medical terminology

Nice To Haves

Experience with medical computer systems, i.e. EPIC and PACS

Responsibilities

Serves as the first point of contact for patients, visitors, physicians, and staff.
Provides professional and courteous customer service.
Supports efficient department operations.
Greets patients.
Coordinates patient flow.
Handles telephone communications.
Manages records management.
Provides administrative support.
Ensures the accuracy and confidentiality of patient information.
Facilitates communication between patients and clinical staff.
Contributes to a safe, high-quality healthcare environment.
Supports patient satisfaction, regulatory compliance, and the mission and standards of Cooper University Hospital Cape Regional.