Receptionist - PRN

Trinity Health•Moline, IL

13d•Onsite

About The Position

The Clinic Receptionist greets and welcomes patients and visitors with strong interpersonal skills and a professional demeanor. The role manages front-desk responsibilities, including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering patient demographics and insurance information into the Electronic Health Record and other systems, and determining and collecting payments or past-due balances at the time of appointment. This is a PRN role scheduled as needed, with a key need for daytime availability Monday through Friday. Clinic hours are 6:30 AM to 8:00 PM weekdays and 9:00 AM to 5:00 PM on weekends. The receptionist floats between six clinic locations.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Maintain a high degree of confidentiality when handling patient information.
Demonstrate honesty, integrity, caring, and the ability to inspire and motivate others in support of Trinity Health's philosophy, mission, vision, goals, and values.
Availability during daytime hours Monday through Friday is a key need.

Responsibilities

Demonstrate the Trinity Health Mission, Vision, and Values through behaviors, practices, and decisions.
Perform patient check-in and complete the steps required for an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect time-of-service copayments and deductible amounts.
Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Maintain patient flow and enter demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Validate insurance eligibility and determine and collect time-of-service payments or past-due balances.