PRN Receptionist

Turenne & Associates•Montgomery, AL

6d•Onsite

About The Position

The Receptionist is the first point of contact for visitors, residents, and staff at a skilled nursing facility. The role provides customer service, maintains communication, and supports smooth facility operations by creating a welcoming environment and performing administrative and clerical tasks.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Friendly, professional demeanor and strong customer service orientation.
Ability to multitask and prioritize in a fast-paced environment.
Strong organizational and administrative skills.
Proficiency with office equipment, including multi-line phone systems, computers, and word-processing and spreadsheet applications.
Attention to detail and accuracy in handling paperwork and maintaining records.
Ability to handle confidential and sensitive information discreetly.
Familiarity with basic office procedures and protocols.
Positive attitude and ability to remain calm under pressure.
Ability to work effectively with customers, residents, personnel, support agencies, visitors, and the general public.
Ability to read, speak, and write English understandably.
Ability to cope with the mental and emotional stress of the position and function independently with flexibility and personal integrity.
Must not pose a direct threat to the health or safety of others in the workplace.
Must meet the company's general health requirements, including a medical and physical examination if required by the position.
Ability to move intermittently throughout the workday.
Ability to push, pull, move, and/or lift at least 50 pounds to a height of at least 5 feet and carry or move that weight at least 50 feet.

Nice To Haves

Previous experience as a receptionist or in a customer service role.

Responsibilities

Greet visitors, residents, and staff professionally and assist with inquiries.
Answer, screen, and direct phone calls; take messages when needed.
Keep the reception area neat, clean, presentable, and stocked with supplies.
Register visitors, ensure compliance with facility policies, and issue badges as required.
Assist residents and families with requests and information or direct them to appropriate personnel.
Sort and distribute incoming and outgoing mail and prepare packages for shipping.
Maintain accurate resident and staff directories.
Perform administrative tasks such as data entry, filing, copying, and faxing.
Protect confidential resident and employee information in accordance with privacy regulations and facility policies.
Monitor office equipment and supplies and place orders as needed.
Respond courteously to inquiries and complaints and escalate issues when appropriate.
Contribute to teamwork and make independent decisions when circumstances warrant.
Attend and participate in continuing education programs and community or civic health matters as appropriate.
Perform other duties as assigned.