Receptionist & Customer Service Associate (ONSITE)

The MCS Group • Philadelphia, PA

1d • Onsite

About The Position

The Receptionist & Customer Service Associate facilitates the timely routing of incoming phone calls and visitors to the appropriate associate. The role also performs administrative duties assigned by Management while stationed at the reception desk. This is an onsite position. Compensation starts at $17–$18 per hour.

Requirements

• Excellent oral and written communication skills and strong interpersonal skills.
• Ability to interact with customers at all levels by phone and in person.
• High attention to detail.
• Ability to multitask effectively and remain organized and composed under pressure.
• Strong knowledge of Microsoft Office, including Outlook, Teams, and Word.
• Ability to make timely, independent decisions.
• At least a high school diploma or equivalent education.
• One to two years of related work experience.
• Ability to sit for prolonged periods during a 7.5- to eight-hour day.
• Ability to use a phone, computer keyboard, and monitor extensively.
• Work with Management to ensure MCS standards.
• Present an appropriate attitude to customers, respect customer privacy, maintain a secure and trusting work environment, and maintain a professional appearance.

Nice To Haves

• Associate's degree preferred.

Responsibilities

• Greet visitors professionally.
• Record visitors and vendor deliveries.
• Ensure office security and manage the front desk.
• Transfer calls to the appropriate MCS office and representative.
• Assist with opening, sorting, and scanning mail.
• Keep the lobby, conference rooms, and break-out room orderly.
• Complete special projects with the operations and finance teams.
• Coordinate employee and client events.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED