Onsite Services Receptionist

Gordon Flesch Company•Waukesha, WI

1d•Onsite

About The Position

The Gordon Flesch Company is hiring an Onsite Services Receptionist to support customer and client needs while providing a positive customer experience and satisfaction. The role uses office technology and equipment to complete projects, routes incoming calls, greets visitors, maintains conference room schedules, and supports administrative and hospitality needs as requested. The position reports on program operations to the Onsite Services Supervisor or appropriate leadership. Salary is based on experience.

Requirements

High school diploma or equivalent.
Knowledge of basic credit and collection practices and laws.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Strong attention to detail and problem-solving skills.
Ability to compare data from a variety of sources for accuracy and completeness.
Ability to act with discretion, honesty, and integrity, and to recognize the need for confidentiality.

Nice To Haves

Positive attitude, outgoing personality, and energetic approach.
Excellent organizational skills and strong attention to detail.
Ability to handle multiple tasks effectively and efficiently.
Excellent customer service skills.
Strong problem-solving skills.
Excellent data entry skills.
Basic-to-intermediate knowledge of Microsoft Office applications, including Word, Excel, and Outlook.

Responsibilities

Support customer contact needs while ensuring a positive customer experience and client satisfaction.
Use appropriate technology and office equipment to complete projects and escalate service repairs to appropriate individuals when applicable.
Answer incoming telephone calls quickly and efficiently and route them to the appropriate destination.
Greet customers and visitors.
Maintain conference room calendars and schedules.
Anticipate and correct problems within the area of operation.
Report on program operations to the Onsite Services Supervisor or appropriate leadership.
Assist with or coordinate hospitality services, including catering and meeting room setup, as requested.
Support client administrative needs as requested.