Onsite Coordinator - Inventory Services

Avantor • Emeryville, CA

3d • $49,000 - $79,350 • Onsite

About The Position

The Onsite Coordinator works under the site services manager and closely with Avantor Lab and Production Services professionals to support customers through customized laboratory work and research protocols. The role provides inventory, customer service, purchasing, shipping, and laboratory operations support at the customer site.

The associate manages and controls consumables, chemicals, samples, and other inventory; processes requests that move inventory on and off site; conducts cycle counts and physical inventories; and prepares customer metric reports. The position may include purchasing support, order entry, quote handling, back-order expediting, invoice or pricing issue resolution, shipping coordination, hazardous-material handling, and preparation of shipping documentation and packaging.

The coordinator interfaces with customer contacts and leaders, manages consigned and other inventory, uses Avantor and customer computer systems, delivers inbound packages to customer contacts, maintains standard operating procedures, and works toward safety, performance, quality, and service-efficiency goals. The role is based in Emeryville, California, with a Monday–Friday schedule and full-time hours; the start time can be flexible around the stated 6:30 a.m.–2:00 p.m. schedule.

Requirements

• High school diploma or GED required.
• At least 2 years of experience in material handling, inventory replenishment, or customer service.
• Solid understanding and experience in shipping, inventory, or purchasing.
• Excellent customer service skills and a professional, can-do demeanor.
• High regard for safety, quality, and adherence to protocols, policies, and procedures.
• Ability to self-manage, prioritize tasks, and stay motivated while thinking ahead.
• Ability to communicate successfully with customers and internal contacts.
• Ability to lift up to 50 lbs.

Nice To Haves

• Experience with Microsoft Teams.
• Excel and metrics experience.
• Chemical handling experience.

Responsibilities

• Manage and accurately control inventory, including consumables, chemicals, samples, and other materials; process requests that move inventory on and off site.
• Monitor slow-moving and obsolete inventory, perform cycle counts and annual physical inventories, and prepare inventory reports.
• Provide daily customer service and communicate with customers about inventory management.
• Perform purchasing-related functions, including back-order reporting and expediting, direct factory shipments, third-party support, quote handling, document control, records maintenance, and resolving open invoices or pricing issues.
• Handle customer service activities including order entry, reporting, metric maintenance, and cost-savings tracking.
• Coordinate shipping, including shipping customer material, resolving routine issues, operating basic warehouse equipment, entering shipping information in customer systems, and inspecting equipment.
• Handle hazardous materials and prepare shipping documentation and packaging according to requirements.
• Interface with customer points of contact, purchasing directors, facility directors, and plant managers.
• Manage consigned, non-consigned, customer-owned, or third-party inventory.
• Use Avantor and customer computer systems to perform job duties.
• Meet safety, performance, and quality goals and objectives.
• Develop programs to improve service efficiency.
• Collaborate with Avantor Sales Force and manufacturer representatives and document organizational changes.
• Deliver inbound packages to customer contacts.
• Update and maintain Standard Operating Procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, with medical coverage eligibility on day one.
• Wellness programs.
• Paid time off and company-paid and choice holidays.
• Flexible Spending Account and Health Savings Account.
• Commuter benefits.
• 401(k).
• Tuition assistance.
• Employee stock purchase plan discount.
• Optional coverage for critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Peer recognition program with points redeemable for gifts and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED