Onsite Coordinator - Inventory Services

Avantor • Emeryville, CA

3d • Onsite

About The Position

The Onsite Coordinator works with Avantor Lab and Production Services professionals to support customers through customized laboratory and production services. The role reports to the Site Services Manager and supports inventory management, customer service, purchasing, shipping coordination, and related site operations. The position is based onsite in Emeryville, California, and is scheduled Monday through Friday on the day shift. The stated hourly range is $22–$26; the posting also lists expected pre-tax pay of $49,000–$79,350, with actual pay depending on factors such as experience and location.

The associate may manage consumables, chemicals, samples, and other inventory; process requests that move inventory on and off site; prepare customer metric reports; and support inventory control, cycle counts, annual physical inventories, and slow- or dead-stock monitoring. Other duties include customer service and reporting, purchasing support, shipping coordination, hazardous-material handling and shipment documentation, desktop delivery of inbound packages, maintenance of procedures and records, and use of Avantor and customer systems. The role works with customer contacts and internal partners to meet safety, performance, and quality goals and improve service efficiency.

Requirements

• High school diploma or GED.
• At least 2 years of experience in material handling, inventory replenishment, or customer service.
• Solid understanding and experience in shipping, inventory, or purchasing.
• Excellent customer-service skills and a professional, can-do demeanor.
• High regard for safety, quality, and adherence to protocols, policies, and procedures.
• Ability to self-manage, prioritize tasks, and stay motivated and forward-thinking.
• Ability to communicate successfully with customers and internal contacts.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience with Microsoft Teams.

Responsibilities

• Manage consumables, chemicals, samples, and other inventory, including accurate inventory control and requests that move inventory on and off site.
• Monitor slow-moving and dead inventory, conduct cycle counts and annual physical inventories, and report results.
• Provide daily customer service and communicate with customers about inventory management.
• Support purchasing activities, including back-order reporting and expediting, direct factory shipments, third-party support, quotes, document control, records maintenance, and resolution of open invoices or pricing issues.
• Perform customer-service activities such as order entry, reporting, maintaining metrics, and tracking cost savings.
• Coordinate shipping of customer materials, address routine shipping issues, operate basic warehouse equipment, enter shipping information into customer systems, and inspect equipment.
• Handle hazardous materials and prepare shipping documentation and packaging as required.
• Interface with customer points of contact, purchasing directors, facility directors, and plant managers.
• Manage consigned, non-consigned, customer-owned, or third-party inventory.
• Use Avantor and customer computer systems to fulfill job duties.
• Meet safety, performance, and quality goals and objectives.
• Build programs to improve service efficiency; collaborate with Avantor Sales Force and manufacturer representatives and document organizational change.
• Deliver inbound packages to customer contacts.
• Update and maintain Standard Operating Procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and wellness programs, with medical coverage eligibility on day one.
• Paid time off, company-paid holidays, and choice holidays.
• Flexible Spending Account and Health Savings Account.
• Commuter benefits.
• 401(k).
• Tuition assistance.
• Employee stock purchase plan discount.
• Optional coverage for critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Peer recognition program with points redeemable for gifts and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED