Onsite Resident Services Coordinator (HFL101926)

RealManage•Hollywood, FL

3d•$23 - $25•Onsite

About The Position

The Resident Services Coordinator serves as a primary point of contact for homeowners, residents, guests, and vendors within the community association. The role supports daily operations by providing customer service, coordinating resident services, completing administrative tasks, and facilitating communication between residents, management, and service providers. The Coordinator helps promote a positive resident experience and maintain front office operations, and reports to the General Manager. This is an office-based position with frequent resident interaction. It may involve walking the property, visiting amenities, completing on-site tasks, and occasionally participating in community events or meetings outside standard business hours. The schedule may include occasional extended hours as required. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Requirements

1–3 years of experience in an administrative role, customer service, hospitality, property management, or community association support.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and association management platforms.
Ability to multitask in a fast-paced environment while providing courteous, professional service.
Strong organizational skills, attention to detail, and follow-through.
Ability to maintain confidentiality and use sound judgment.
Availability for occasional evening or weekend events as required.
Professional written and verbal communication.
Problem-solving and conflict-resolution skills.
Time and task management skills.
Ability to collaborate with management, board members, and vendors.
Adaptability and proactive thinking.
Ability to sit for prolonged periods at a desk and work on a computer; occasionally stand, walk, bend, or reach; and lift or move objects up to 10–15 pounds.
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment; visual acuity to read printed materials, spreadsheets, and computer screens; and hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels and a standard schedule, with occasional extended hours as required.

Nice To Haves

HOA/COA experience is preferred.

Responsibilities

Serve as the first point of contact for homeowners, residents, and vendors.
Respond to inquiries about assessments, amenities, policies, account status, access devices, and general community information.
Assist with open work orders and customer service issues to support timely resolution.
Help residents navigate HOA processes, forms, and online portals.
Support architectural review processes by helping residents submit complete applications, tracking submissions and deposits, and coordinating communications with residents, vendors, and Boards as needed.
Serve as the first point of contact for the internal resale package process, including move-in/move-out processes and communications with Boards supporting New Owner Orientation and related event scheduling.
Provide front desk coverage and office support, including answering phones, greeting visitors, and processing mail, including CiraMail.
Support financial tasks such as processing resident amenity receipts, scanning assessment payments, and coding basic invoices.
Create and track work orders in the association management system.
Create and maintain databases of current homeowner information.
Maintain organized electronic and physical filing systems according to association retention guidelines.
Assist with scheduling routine maintenance and repairs for amenities and facilities.
Coordinate access for vendors, contractors, and inspectors.
Track work completion and follow up on outstanding items.