Resident Services Coordinator

Central City Concern • Portland, OR

4d • Onsite

About The Position

The Resident Services Coordinator (RSC) assists residents in designated Central City Concern Fair Market and Section 8 communities by connecting them with resources and referrals. The role focuses on building community through events and meetings that foster cohesion among tenants, and on helping residents and staff find solutions to financial and behavioral problems that could jeopardize continued housing. The position is based at Hazel Heights, a 153-unit Low Income Housing Tax Credit building in Portland’s Hazelwood neighborhood, with one-bedroom and two-bedroom units.

The RSC identifies resident needs, provides referrals and advocacy, mediates disputes, and serves as a liaison among residents, housing staff, and service providers. The coordinator conducts basic needs assessments before move-in, follows up with residents, maintains records and reports, and organizes community activities. The role is part of a supportive housing team and may involve work at various job sites as directed by the supervisor. This is a union-represented position through AFSCME.

Requirements

• High school diploma or GED; advanced education is desirable.
• One year of applicable experience in supportive housing and/or related experience working with people experiencing behavioral health and/or substance abuse issues.
• Knowledge of chemical dependency and treatment.
• Pass a pre-employment drug screen and background check.
• Carry an agency-provided cell phone for work use.
• If required to drive: pass a DMV background check, be designated an acceptable driver under CCC’s Fleet Safety Policy, complete initial driver training within 60 days of approval, and complete continued recertification training.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs, with or without reasonable accommodation.
• Adhere to CCC’s drug-free workplace policy and non-discrimination policies.
• Interact respectfully and effectively with people of diverse ethnic, religious, cultural, and lifestyle backgrounds and sexual orientations.
• Consider the impacts of decisions on underserved communities and the effects of oppression, structural racism, and individual bias on client outcomes.
• Work as a team member, establish priorities, maintain a non-judgmental attitude, and be willing to learn new skills.
• Work without supervision and demonstrate knowledge of community and social agencies and self-help groups.
• Have sufficient manual dexterity and physical ability to perform assigned tasks.
• Know how to work with individuals who may display combative or aggressive behaviors.
• Manage time and meet deadlines; understand and follow verbal and written instructions; and work courteously with the public, residents/clients, and coworkers.
• Maintain accurate records and paperwork, learn and apply training, and communicate clearly and concisely verbally and in writing.
• Know de-escalation methods or be able to receive training in them.
• Communicate effectively with clients, coworkers, corrections personnel, police, merchants, the public, and the supervisor.
• Provide leadership and advocacy as appropriate, maintain appropriate boundaries, and establish cooperative working relationships.

Nice To Haves

• Advanced education.
• Experience working with people who experience mental illness.
• Valid driver’s license.

Responsibilities

• Identify resident issues and connect residents with resources that support continued housing.
• Mediate neighbor disputes and tenant/landlord disputes.
• Share information about building rules and policies and educate residents about them.
• Serve as a liaison between the housing program or residency and service providers, including providers directly associated with residents.
• Maintain ongoing communication with the Portfolio Manager and Client/Resident Monitors, and work with residents to maintain housing.
• Network with community agencies, link residents to resources, and participate in and help coordinate monthly tenant council meetings.
• Maintain an activity log of resident interactions and prepare required reports accurately.
• Interview applicants before move-in to complete a basic needs assessment, confirm they meet building criteria, and explain the RSC role; follow up with residents on their needs.
• Refer residents, as needed or desired, to employment opportunities, supported employment, benefits and entitlements, and medical and mental health resources.
• Work as part of a supportive housing team and report to various job sites as directed by the supervisor.
• Respond to and investigate resident reports of issues involving buildings, the community, CCC processes and procedures, or CCC employees, when related to assigned buildings.
• Create and conduct building programs and activities, such as ready-to-rent sessions, financial literacy, neighborhood safety activities, potlucks, movie nights, and community meetings.
• Follow applicable state and federal privacy and security regulations and CCC confidentiality, privacy, and security policies; promptly report breaches of protected health information or personal identification information to the CCC Compliance Department and supervisor or designee.
• Participate in the Resident Quality Improvement Council when requested.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance.
• Student loan repayment options.
• Retirement savings plan with employer matching contributions of 4.25% in the first year, 6% in the second year, and 8% in the third year.
• Paid time off beginning at four weeks of accrual per year, with accrual increasing with longevity.
• Up to 11 recognized holidays and two personal holidays, depending on work shift schedule.
• Employer-paid life, short-term disability, and long-term disability insurance.
• Sabbatical program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED