Customer Service / Receptionist

Open Road Auto Group•Morristown, NJ

23h

About The Position

Open Road Auto Group is seeking a Customer Service / Receptionist to handle customer inquiries and appointment scheduling. The role involves responding to incoming email inquiries with an attempted phone call, following up through outgoing emails that conclude with a price quote, promptly answering incoming calls and chat/call requests, setting confirmed appointments, and completing scheduled daily contact tasks. The employee may also be asked to perform other duties reasonably requested by a supervisor. The job description is subject to revision at the company’s discretion. Open Road Auto Group owns and operates more than 25 automotive facilities, including 17 dealerships in the New York/New Jersey metropolitan area. The company describes its culture as diverse and focused on professionalism, innovation, accountability, growth, and customer service.

Requirements

Ability to communicate effectively with others.
Time management skills.
Ability to type efficiently to enter accurate information into the tracking system.
Basic computer skills.

Responsibilities

Respond to incoming email inquiries with an attempted phone call, followed by outgoing emails that end in a price quote.
Promptly answer incoming calls and chat/call requests.
Set confirmed appointments.
Complete daily scheduled contact tasks.
Follow other instructions and perform other duties and responsibilities reasonably requested by a supervisor.