Customer Service / Receptionist
About The Position
Open Road Auto Group is hiring a Customer Service / Receptionist to support customer communications and appointment scheduling. The role involves responding to incoming inquiries by phone, email, and chat, and completing scheduled customer-contact tasks. Open Road Auto Group describes its workplace as a diverse culture that encourages innovation, accountability, growth, and professionalism. The company owns and operates more than 25 automotive facilities, including 17 dealerships in the New York/New Jersey metropolitan area, and states that it has over 50 years of automotive experience. Its mission is to provide opportunities for team members, customers, and communities while delivering a five-star customer service experience.
Requirements
- Ability to communicate effectively with others.
- Time management skills.
- Ability to type efficiently and enter accurate information into a tracking system.
- Basic computer skills.
Responsibilities
- Respond to incoming email inquiries by attempting a phone call, then following up with a series of outgoing emails that culminate in a price quote.
- Answer incoming calls and chat/call requests promptly.
- Set confirmed appointments.
- Complete daily scheduled contact tasks.
- Follow other reasonable instructions and perform other duties and responsibilities requested by a supervisor.
Benefits
- Medical, dental, and vision plans.
- Vacation time and personal time.
- Short- and long-term disability coverage.
- Life insurance.
- 401(k) retirement plan with employer match.
- Manufacturer certifications.
- Leadership training programs.
- Vehicle purchase discounts.
- Wellness initiatives.
- Volunteer time.
- Bonuses for achievement of specific business goals in eligible positions.
- Optional benefits and income protection.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
