Receptionist Clinic Day Shift

Mercyhealth Wisconsin and Illinois•Lena, IL

2d•$17 - $25

About The Position

The Receptionist Clinic provides clerical and patient registration support in a clinic setting. The role answers and routes phone calls and messages, welcomes visitors, provides organizational and service information, manages mail and office supplies, supports faxing, and prepares documents as needed. The position schedules patient appointments and performs electronic medical record registration check-in processes in Epic. Duties include verifying and updating patient demographics and insurance, collecting required forms and payments, assisting patients with MyChart, responding to messages, maintaining privacy, preparing registration routes, reviewing work queues, using Epic waitlists, and updating no-shows and cancellations. The role also performs cashiering and cash-balancing tasks and helps maintain clean reception and lobby areas. Some independent judgment is required within established practices and procedures. The employee may work flexible hours or overtime during peak periods and may be assigned to alternate locations.

Requirements

High school diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Basic keyboard skills and knowledge of medical terminology preferred.
Good interpersonal and written communication skills.
Basic knowledge of Epic preferred.
Understanding of and ability to demonstrate Critical Moments of Service techniques and standards.
Some independent judgment is required, with alternatives limited by standard practices or procedures.

Nice To Haves

High school diploma or equivalent.
Previous medical reception or reception experience.
Basic knowledge of keyboard skills and medical terminology.
Basic knowledge of Epic.

Responsibilities

Answer incoming telephone calls, determine callers’ needs, and forward calls or route Epic messages to appropriate personnel.
Retrieve voicemail messages and forward them to appropriate personnel.
Answer questions about the organization, physicians, and services, and provide address, directions, and other information.
Welcome on-site visitors, determine the nature of their business, announce them to appropriate personnel, monitor visitor access, and issue passes when required.
Receive, sort, and route mail; maintain and route publications.
Order, receive, and maintain office supplies.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Create and print fax cover sheets, memos, correspondence, reports, and other documents as needed.
Perform other clerical duties as needed.
Schedule patient appointments.
Complete patient check-in and registration in Epic.
Load, verify, and update patient demographic information.
Scan, load, and verify insurance coverage.
Collect signed HIPAA and Consent for Treatment documents, update the interactive face sheet, and send documents to Medical Records for scanning.
Review Epic alerts and refer patients to a PFC when necessary.
Collect co-payments and other self-pay obligations when required and post them in Epic during registration.
Provide patients with an estimated self-pay obligation when appropriate.
Perform online cashiering and payment posting in Epic.
Process payments and deposits in accordance with the cash handling policy.
Complete the daily closing report and balance the individual cash drawer at the end of each day.
Count petty cash in and out daily and record it appropriately.
Assist patients with MyChart signup and activation.
Reply to MyChart messages in a timely manner and close them when complete.
Safeguard patient privacy and confidentiality in accordance with Mercyhealth policies.
Prepare daily routes for upcoming appointments for frontline registration.
Review daily work queues and correct identified patient registration errors.
Use Epic waitlists based on provider preference.
Review and update the day’s no-shows and cancellations.
Maintain clean and well-kept reception and lobby areas.
Work flexible hours or overtime during peak hours when required, and work at alternate locations when assigned.
Perform other duties as assigned.