Clinic Receptionist

Prime Occupational Medicine•Saint George, LA

About The Position

The Clinic Receptionist checks in and checks out patients, greets and assists clients, schedules appointments, and maintains records and accounts. The role provides professional, courteous customer service to clients, providers, staff, and visitors in person, by phone, and by email. It ensures patient information, billing, paperwork, testing, and visit records are complete and accurate, while maintaining confidentiality and following applicable PRIME, HIPAA, OSHA, DOT, and MRO protocols. The position supports clinic operations by maintaining inventory and coordinating equipment and maintenance needs, handling mail and documents, and assisting with admissions and treatment according to agreed protocols. It may involve travel between PRIME locations, overtime, or holiday work. Work is performed in a medical office environment and requires the use of standard office equipment and computers, as well as the ability to drive a vehicle to deliver and pick up materials.

Requirements

At least 2 years of experience at a healthcare facility in a medical receptionist or medical assistant role.
Clear communication skills for interacting by telephone and in person.
Innovative thinking and strong conceptual and problem-solving skills.
Meticulous attention to detail and ability to multitask.
Strong organizational, administrative, and planning skills.
Self-motivation.
Ability to work under pressure and react effectively to emergency situations.
Ability to use discretion when handling sensitive information.
Excellent documentation, communication, and IT skills.
Passion for healthcare excellence.
Reliable transportation.
Ability to sit or stand for prolonged periods; lift, carry, push, pull, or otherwise move objects up to 50 pounds; perform repetitive motions; use computers and keyboards extensively; make substantial movements of the wrists, hands, and/or fingers; and kneel, bend, and work overhead for prolonged periods.
Close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
Ability to operate standard office equipment and keyboards, lift and carry small parcels and packages, walk short distances, drive a vehicle to deliver and pick up materials, and climb stairs daily if required.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely workflow decisions, communicate with employees and visitors, and complete tasks under speed or productivity quotas.

Nice To Haves

Working knowledge of medical terminology, HIPAA regulations, and medical coding.
Knowledge of Systoc.

Responsibilities

Greet and attend to clients in person and over the phone.
Professionally assist providers, staff, visitors, and clients.
Check clients in and/or out.
Maintain clinic inventory, check supplies, and schedule equipment and maintenance repairs.
Ensure stock levels are adequate and place orders in a timely manner.
Answer phone calls and emails professionally and courteously.
Perform duties in compliance with HIPAA, OSHA, and PRIME policies, procedures, and regulations.
Mail, ship, sort, and distribute mail.
Assist clients and patients with completing forms and documentation.
Maintain and enter electronic medical records and files.
Maintain confidentiality of provider, staff, and client information.
Schedule appointments between providers and clients.
Liaise between staff with discretion and professionalism.
Adhere to policies and procedures during all activities.
Assist with admissions, check-in or checkout, and treatment of clients according to agreed protocols.
Communicate medical results and/or issues to clients under clinical supervision.
Process and complete accurate client visit records within the set timeframe.
Ensure necessary paperwork is entered correctly during check-in.
Ensure completed paperwork and required testing are finished before the patient's departure.
Scan, fax, and/or email results and attachments to clients.
Follow DOT and MRO protocols to ensure PRIME compliance.
Travel and work at different PRIME locations when required.
Perform other duties as assigned.