Clinic Receptionist

Prime Occupational Medicine•Baton Rouge, LA

About The Position

The Clinic Receptionist supports PRIME Occupational Medicine’s mission to provide employers with tools to improve workers’ health and safety. The role greets and assists clients, schedules appointments, maintains records and accounts, and provides courteous customer service. It handles patient check-in and check-out, ensuring billing, documentation, and visit records are complete and accurate. The position also supports clinic inventory and equipment needs, communicates with providers, staff, and clients, and performs administrative tasks in accordance with HIPAA, OSHA, PRIME policies, and applicable DOT and MRO protocols. Work is performed in a medical office environment and may involve travel to different PRIME locations.

Requirements

At least 2 years of experience at a healthcare facility in a medical receptionist or medical assistant role.
Ability to communicate clearly over the telephone and in person.
Strong conceptual and problem-solving skills.
Meticulous attention to detail and ability to multitask.
Strong organizational, administrative, and planning skills.
Self-motivation.
Ability to work under pressure and react effectively to emergency situations.
Ability to use discretion when handling sensitive information.
Excellent documentation, communication, and IT skills.
Passion for healthcare excellence.
Reliable transportation.
Ability to meet the physical and mental demands described in the posting, including prolonged sitting or standing, repetitive computer and keyboard use, moving items up to 50 pounds, and completing work independently and within productivity expectations.

Nice To Haves

Working knowledge of medical terminology, HIPAA regulations, and medical coding.
Knowledge of Systoc.

Responsibilities

Greet and attend to clients in person and over the phone.
Professionally assist providers, staff, visitors, and clients.
Check clients in and/or out and ensure billing and information are complete and accurate.
Maintain clinic inventory, check supplies, schedule equipment, and arrange maintenance repairs.
Ensure stock levels are adequate and place orders in a timely manner.
Answer phone calls and emails professionally and courteously.
Perform duties in accordance with HIPAA, OSHA, and PRIME policies, procedures, and regulations.
Mail, ship, sort, and distribute mail.
Assist clients and patients with completing necessary forms and documentation.
Maintain and enter electronic medical records and files.
Maintain confidentiality of provider, staff, and client information.
Schedule appointments between providers and clients.
Liaise between staff with discretion and professionalism.
Adhere to policies and procedures during all activities.
Assist with admissions, check-in, check-out, and treatment of clients according to agreed protocols.
Communicate medical results and/or issues to clients under clinical supervision.
Process and complete accurate records of client visits within the specified timeframe.
Ensure necessary paperwork is entered correctly during check-in and that required paperwork and testing are completed before patients depart.
Scan, fax, and/or email results and attachments to clients.
Follow DOT and MRO protocols to ensure PRIME remains compliant.
Travel and work at different PRIME locations when required.
Perform other duties as assigned.