Receptionist/Call Center

CORNERSTONE AUTO GROUP•Elk River, MN

2d•$18 - $20•Onsite

About The Position

Cornerstone Auto Group is seeking a Service Scheduler to answer incoming calls and internet leads, schedule appointments, and make customer satisfaction and proactive service calls. The role requires accurate documentation of customer responses and forwarding information to the appropriate advisor or manager. The position is full-time at the Elk River, Minnesota location, with a swing shift and a flexible 40-hour workweek. The company describes itself as family-owned and emphasizes employee development, career advancement, customer relationships, teamwork, respect, and continuous improvement.

Requirements

High school diploma or equivalent.
Two years of customer service experience.
Excellent computer skills.
Current, valid driver's license and a driving record that meets insurance company standards.
Willingness and ability to pass a pre-employment background check and drug screen.
Ability to multitask using multiple computer programs and software simultaneously.
Excellent verbal and written communication skills.
Ability to build good working relationships with customers by providing courteous, efficient, and professional service.
Detail-oriented, professional appearance, and strong work ethic.
Ability to work in a fast-paced work environment.
Ability to work flexible hours.

Responsibilities

Answer incoming phone calls and internet leads and schedule appointments.
Make customer satisfaction calls regarding sales, warranties, pricing, and complaints; accurately document customer responses and forward them to the appropriate advisor or manager.
Proactively call customers to schedule appointments for recalls, required maintenance, and declined service.
Maintain a professional appearance.

Benefits

Paid training and development.
Paid time off (PTO).
Flexible schedule and 40-hour workweek.
Career path and promotion opportunities.
Free college education through Strayer Online University.
Multiple health care options with corporate contribution, including a free health care option for the employee.
Dental insurance with corporate match.
Free basic life insurance valued at $15,000.
Health savings account (HSA).
401(k) with corporate match.
Vision insurance.
Accident and critical illness coverage.
Short- and long-term disability coverage.
Supplemental life insurance.
Employee assistance program.
Wellness program with fitness discounts.
Auto sales, service, parts, and accessories discounts.
Additional employee discounts and perks.