Call Center Receptionist

Allied Digestive Health•Brick Township, NJ

1d•$18 - $20•Onsite

About The Position

Atlantic Coast Gastroenterology is hiring a full-time Call Center Receptionist based in Brick, New Jersey, with some travel to Jackson and Neptune, New Jersey. The role is the first point of contact for patients, clients, and healthcare professionals, managing a high volume of inbound and outbound calls with professionalism, empathy, and efficiency. The receptionist coordinates appointments, provides information about services, directs calls to appropriate departments or personnel, maintains patient records, and supports the patient experience and healthcare facility operations. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. It requires strong communication and organizational skills, computer and telephone proficiency, and careful handling of confidential patient information. Experience with EHR or healthcare scheduling software, healthcare terminology, medical office administration, and bilingual communication are preferred.

Requirements

High school diploma or equivalent.
Previous experience in a customer service or call center role, preferably in a healthcare setting.
Basic proficiency with computer systems and telephone equipment.
Strong verbal and written communication skills.
Ability to handle sensitive information with confidentiality and professionalism.
Organizational skills to manage appointment schedules, patient records, and call routing.
Work schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.
Some travel to Jackson, New Jersey, and Neptune, New Jersey.

Nice To Haves

Experience with electronic health record (EHR) systems or healthcare scheduling software.
Familiarity with healthcare terminology and procedures.
Additional training or certification in medical office administration or customer service.
Bilingual abilities.
Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

Answer and manage a high volume of incoming calls promptly and courteously, providing accurate information and assistance to patients and healthcare providers.
Schedule, confirm, and reschedule patient appointments using electronic health record (EHR) systems or scheduling software.
Maintain detailed and confidential patient records and comply with healthcare privacy regulations such as HIPAA.
Direct calls and inquiries to appropriate departments or personnel.
Assist with administrative tasks such as data entry, filing, and managing correspondence.
Provide information regarding services and support patient inquiries.