Reception Specialist

TSAOG Orthopaedics & Spine•New Braunfels, TX

22h

About The Position

The Reception Specialist welcomes customers, provides directions and instructions, and notifies the appropriate department or person when customers arrive. The role maintains patient information, including insurance cards, identification, authorizations, and referrals; administers tablets for collecting personal health information and acknowledging privacy and financial policies; and collects co-payments, deductibles, and outstanding balances. The specialist explains benefits and financial agreements, answers phones, schedules follow-up appointments as requested by physician teams, and enters charges into the computer system. Additional duties include printing charge tickets and paperwork for the next day’s clinic, balancing daily collections against time-of-service payments and summary reports, preparing deposit slips, completing daily actions related to hold and practice buckets, and accepting, logging, and distributing deliveries. Other duties may be assigned as necessary by the immediate supervisor or company.

Requirements

High school diploma or equivalent.
At least one year of work experience in a clinical setting, or equivalent experience in a customer service role.
Exceptional customer service skills.
Computer literacy and basic knowledge of Microsoft Office products.
General knowledge of office machines such as fax machines and copiers.
Ability to multitask, work in a fast-paced work environment, and demonstrate team cooperation.

Nice To Haves

Familiarity with insurance benefits.

Responsibilities

Greet customers politely and promptly, provide necessary instructions or directions, and inform the appropriate department or person of their arrival.
Update patient information, including insurance cards, driver’s licenses, authorizations, and referrals.
Administer tablets for completion of personal health information, including privacy and financial policies.
Collect co-payments, deductibles, and outstanding balances such as out-of-pocket expenses.
Explain benefits and financial agreements in detail.
Answer phones pleasantly and address customer needs promptly.
Schedule follow-up appointments as required by physician teams.
Enter charges into the computer system.
Print charge tickets and necessary paperwork for the next day’s clinic.
Balance daily collections with time-of-service payments and summary reports, and prepare deposit slips.
Carry out appropriate daily actions related to hold and practice buckets.
Accept, log, and distribute deliveries to appropriate parties.
Perform other duties as assigned by the immediate supervisor or company.