Reception and Placement Case Manager

ENDEAVORS • Austin, TX

2d • $56,000 - $58,000 • Onsite

About The Position

The Reception and Placement Case Manager orchestrates and manages essential services for refugees newly arrived in the Austin, Texas area. Responsibilities include managing logistics before arrival, delivering resettlement services as required by the Cooperative Agreement, and maintaining thorough records in client case files and logs. The role involves communicating with clients, volunteers, social service agencies, and the wider community to support refugees' successful integration.

The position coordinates housing and airport pickup, provides case management and cultural orientation, assists clients in accessing eligible social services, and connects them with community providers for additional support. The Case Manager also advocates for clients, documents services and outcomes, and prepares monthly and quarterly reports as needed. The role requires travel to various locations, occasional work outside a 9-to-5 schedule as needed, and the ability to work autonomously while contributing as part of a team.

Requirements

• High School Diploma or GED.
• At least 1–2 years of experience working with refugee or migrant populations.
• Basic understanding of resettlement best practices, quality assurance, or compliance.
• Understanding of fundamental client management techniques, including determining eligibility, assessing needs, identifying resources, making referrals, and conducting follow-ups.
• English fluency.
• Driver's license with a clear record.
• Daily use of a vehicle without prior notice.
• Availability and willingness to travel to various locations as frequently as business needs dictate.
• Ability to work outside the 9-to-5 schedule as needed.
• Ability to work with a high degree of autonomy and accountability while being a team player.
• Regular and acceptable attendance as determined by the employer.

Nice To Haves

• Bachelor's degree in behavioral sciences, human services, or social service fields.
• Fluency in Dari, Pashto, Spanish, Swahili, Kinyarwanda, Afrikaans, or French.

Responsibilities

• Coordinate housing and arrange airport pickup for newly arrived refugees.
• Provide case management, including home visits, individualized service plans, interpretation services, and transportation to essential appointments such as medical check-ups and language classes.
• Provide other services that contribute to clients' successful long-term integration in the community.
• Assist clients in accessing eligible social services, including public benefits, schooling, and employment services.
• Refer clients to community service providers for support such as counseling and immigration legal services.
• Communicate with clients, volunteers, U.S. ties, and social service agency representatives.
• Represent and support clients' interests in the broader community.
• Provide cultural orientation and help clients navigate the local community, including its cultural norms, laws, and systems.
• Maintain accurate records of client interactions, services provided, and outcomes achieved.
• Prepare monthly and quarterly reports as needed.
• Demonstrate exceptional customer service by placing the client first in support of the organization's mission.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED