Reception and Placement Case Manager

Endeavors•Austin, TX

About The Position

The Reception and Placement Case Manager orchestrates and manages essential services for refugees newly arrived in the Austin, Texas area. The role includes coordinating logistics before arrival, delivering resettlement services required by the Cooperative Agreement, and maintaining detailed records in client case files and logs. The Case Manager communicates with clients, volunteers, social service agencies, and the broader community, and advocates for clients’ interests to support successful long-term integration.

Requirements

High school diploma or GED.
At least 1–2 years of experience working with refugee or migrant populations.
Basic understanding of resettlement best practices, quality assurance, or compliance.
Understanding of client management techniques, including determining eligibility, assessing needs, identifying resources, making referrals, and conducting follow-ups.
Fluency in English.
Valid driver’s license with a clear record.
Daily use of a vehicle without prior notice.
Willingness and ability to travel to various locations as business needs require.
Ability to work outside the 9-to-5 schedule as needed.
Ability to work autonomously and be accountable while also working as a team player.
Ability to maintain regular and acceptable attendance.

Nice To Haves

Bachelor’s degree in behavioral sciences, human services, or a social service field.
Fluency in Dari, Pashto, Spanish, Swahili, Kinyarwanda, Afrikaans, or French.

Responsibilities

Coordinate housing and arrange airport pickup for newly arrived refugees.
Provide case management services, including home visits, individualized service plans, interpretation services, and arranging or providing transportation to essential appointments such as medical check-ups and language classes.
Help clients access eligible social services, including public benefits, schooling, and employment services.
Refer clients to community providers for counseling, immigration legal services, and other support.
Communicate with clients, volunteers, U.S. ties, and social service agency representatives.
Represent and support clients’ interests in the broader community.
Provide cultural orientation and help clients navigate local cultural norms, laws, and systems.
Maintain accurate records of client interactions, services provided, and outcomes.
Prepare monthly and quarterly reports as needed.
Perform other duties as assigned.
Demonstrate exceptional customer service by placing clients first in support of the organization’s mission.