Employment Readiness & Placement Case Manager

Nationalities Service Center • Philadelphia, PA

7d • Hybrid

About The Position

The Employment Case Manager provides case management and employment-related support to Office of Refugee Resettlement (ORR)-eligible clients and eligible family members enrolled in NSC employment programs. The role assesses client needs, determines eligibility, develops individualized service plans, coordinates referrals, monitors progress, and helps clients work toward employment and self-sufficiency goals. The position collaborates with NSC staff, clients, community partners, service providers, and other stakeholders to coordinate services and support program objectives. It also maintains accurate and timely records, protects confidential information, and complies with agency policies, program requirements, and funder guidelines. The position reports to the Associate Director of Economic Self-Sufficiency & Education.

This is a full-time position based in NSC’s Philadelphia office. The position description also describes the role as currently hybrid, with two days per week in the office and three days remote; the location and hours section states that it is in-person, with potential for hybrid work as team needs allow. Regular hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., with occasional evenings and weekends required. Local travel within NSC’s service area may be required, and occasional appointments or activities outside standard business hours may be necessary.

Requirements

• At least two years of experience in case management, social work, or a related field.
• A bachelor’s degree from an accredited college or university, or at least two years of relevant experience in a related field.
• Knowledge of community resources, public benefits, and social, legal, and policy issues affecting refugees, immigrants, and other eligible client populations.
• Proficiency with computers and common software applications, including Microsoft Office, spreadsheets, and electronic databases.
• Clear and professional verbal and written communication skills.
• Knowledge of case management practices, including eligibility determination, needs assessment, service planning, referrals, follow-up, and documentation.
• Ability to engage clients, conduct interviews, identify service needs, and help clients work toward established goals.
• Ability to organize and prioritize assignments, manage competing responsibilities, and meet deadlines.
• Ability to work collaboratively with colleagues and external partners.
• Effective advocacy, client engagement, and educational presentation skills.
• Cultural responsiveness and ability to work respectfully with people from diverse backgrounds.
• Ability to maintain professional boundaries and protect confidential client and agency information.

Nice To Haves

• Experience working with refugee and immigrant communities.
• Experience serving underserved and diverse populations, particularly people and families with limited financial resources.
• Familiarity with trauma-informed practices.
• Bilingual or multilingual skills; Dari, Pashto, Swahili, Arabic, Ukrainian, Spanish, and/or French are particularly desirable.

Responsibilities

• Manage an assigned caseload in accordance with program requirements, performance expectations, and service quality standards.
• Conduct eligibility screenings, enrollments, needs assessments, individualized service planning, and referrals to address client needs and employment barriers.
• Maintain regular communication with assigned clients to monitor progress, follow up, address service needs, and support achievement of established goals.
• Coordinate client services with family members, resettlement agencies, government agencies, educational institutions, utility providers, healthcare providers, and community-based organizations, as appropriate.
• Collaborate with the employment team to support job placement, employment retention, and progress toward self-sufficiency.
• Maintain accurate, complete, and timely case files and service documentation, ensuring files are current and comply with agency policies and funder requirements.
• Record and maintain client information in agency and funder databases, including Apricot, ClientTrack, and USCRI Data, as applicable.
• Complete required reports, documentation, and data submissions by established deadlines.
• Provide transportation assistance and accompany clients to appointments when necessary.
• Provide day-to-day guidance to interns and coordinate assigned tasks and activities as needed.
• Participate in departmental, agency, community, and provider meetings relevant to assigned responsibilities.
• Conduct outreach and client engagement to support program enrollment and service access, including participation in community events and relationship-building with community organizations.
• Participate in required trainings, workshops, webinars, and professional development activities related to program requirements, case management, client services, and regulatory compliance.
• Follow security protocols for handling, storing, and protecting confidential and sensitive information.
• Participate in staff meetings and communication activities, complete assigned special projects, and perform other duties consistent with the position’s scope and applicable policies.

Benefits

• Generous vacation and sick leave.
• Paid sabbatical leave.
• Summer hours.
• Employer-paid health, dental, and vision coverage (77%).
• Short-term disability insurance.
• Long-term disability insurance.
• Life insurance.
• 403(b) retirement plan with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level