Employment Readiness & Placement Case Manager

Nationalities Service Center • Philadelphia, PA

11d • $48,000 - $50,000 • Hybrid

About The Position

The Employment Case Manager provides case management and employment-related support to Office of Refugee Resettlement (ORR)-eligible clients and eligible family members enrolled in NSC employment programs. The role assesses client needs and program eligibility, develops individualized service plans, coordinates referrals, monitors progress, and helps clients pursue employment and self-sufficiency goals. The position works with clients, internal staff, community partners, service providers, and other stakeholders to coordinate services and support program objectives. It also maintains accurate and timely records, protects confidential information, and complies with agency policies, program requirements, and funder guidelines. The position reports to the Associate Director of Economic Self-Sufficiency & Education and participates in related departmental and agency initiatives.

This is a full-time role based in NSC’s Philadelphia office. The position description describes a hybrid arrangement of two days per week in the office and three days remotely; the additional location and hours section calls it an in-person role with potential for hybrid work as team needs allow. Regular hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., with occasional evenings and weekends required. Local travel within NSC’s service area may be required, and occasional appointments or activities outside standard business hours may be necessary.

The stated salary range is $48,000–$50,000, commensurate with experience. NSC provides generous vacation and sick leave, paid sabbatical leave, summer hours, 77% employer-paid health, dental, and vision coverage, short- and long-term disability insurance, life insurance, and a 403(b) with an employer match.

Requirements

• At least two years of experience in case management, social work, or a related field.
• A bachelor’s degree from an accredited college or university, or at least two years of relevant experience in a related field.
• Knowledge of community resources, public benefits, and relevant social, legal, and policy issues affecting refugees, immigrants, and other eligible client populations.
• Proficiency with computers and common software applications, including Microsoft Office, spreadsheets, and electronic databases.
• Clear and professional verbal and written communication skills.
• Knowledge of case management practices, including eligibility determination, needs assessment, service planning, referrals, follow-up, and documentation.
• Ability to engage clients, conduct interviews, identify service needs, and support clients in working toward established goals.
• Ability to organize and prioritize assignments, manage competing responsibilities, and meet deadlines.
• Ability to collaborate with colleagues and external partners.
• Effective advocacy, client engagement, and educational presentation skills.
• Cultural responsiveness and ability to work respectfully with people from diverse backgrounds.
• Ability to maintain professional boundaries and protect confidential client and agency information.
• Ability to travel locally within NSC’s service area as required.
• Availability to work occasional evenings and weekends.

Nice To Haves

• Experience working with refugee and immigrant communities.
• Experience serving underserved and diverse populations, particularly individuals and families with limited financial resources.
• Familiarity with trauma-informed practices.
• Bilingual or multilingual skills; Dari, Pashto, Swahili, Arabic, Ukrainian, Spanish, and/or French are particularly desirable.

Responsibilities

• Manage an assigned caseload in accordance with program requirements, performance expectations, and service quality standards.
• Conduct eligibility screenings, enrollments, needs assessments, individualized service planning, and referrals to address client needs and employment barriers.
• Maintain regular communication with clients to monitor progress, follow up, address service needs, and support achievement of goals.
• Coordinate client services with family members, resettlement agencies, government agencies, educational institutions, utility providers, healthcare providers, and community-based organizations, as appropriate.
• Collaborate with the employment team to support job placement, employment retention, and progress toward self-sufficiency.
• Maintain accurate, complete, timely, current, and properly organized case files and service documentation in accordance with agency policies and funder requirements.
• Record and maintain client information in agency and funder databases, including Apricot, ClientTrack, and USCRI Data, as applicable.
• Complete required reports, documentation, and data submissions within deadlines and in accordance with program requirements.
• Provide transportation assistance and accompany clients to appointments when necessary.
• Provide day-to-day guidance to interns and coordinate assigned tasks and activities as needed and consistent with program needs and agency procedures.
• Attend scheduled departmental meetings and relevant agency, community, and provider meetings.
• Conduct outreach and client engagement to support program enrollment and service access, including community events and relationship-building with ethnic community organizations, faith-based groups, and organizations serving immigrants and refugees.
• Participate in required trainings, workshops, webinars, and professional development related to program requirements, case management, client services, and regulatory compliance.
• Follow NSC security protocols for handling, storing, and protecting confidential and sensitive information.
• Participate in relevant staff meetings and communication activities, complete assigned special projects, and perform other duties consistent with the role’s scope, qualifications, policies, and applicable collective bargaining agreement.

Benefits

• Generous vacation and sick leave.
• Paid sabbatical leave.
• Summer hours.
• 77% employer-paid health, dental, and vision coverage.
• Short-term disability insurance.
• Long-term disability insurance.
• Life insurance.
• 403(b) with an employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level