Manager, Compliance and Placement

Arizona State University•Phoenix, AZ

1d•$66,000 - $80,000•Hybrid

About The Position

The Manager, Compliance and Placement leads professional and student staff responsible for the Edson College of Nursing and Health Innovation’s centralized compliance and clinical placement initiatives. The role coordinates office operations and implements intermediate to complex administrative processes across health and safety compliance, clinical placements, placement contracts, and state authorization and professional licensure. The manager oversees compliance systems and processes for students and faculty, coordinates clinical placement planning with program leaders and clinical partners, and supervises contract lifecycle operations for clinical affiliation agreements. The role also serves as the college’s state authorization liaison, coordinates regulatory reviews, maintains compliance-related policies and records, and develops training and resources. The position leads, hires, trains, and supervises a team; resolves escalations; prepares reports; and supports student-success events and other college initiatives. This is a full-time hybrid position based primarily at ASU’s Downtown Phoenix campus, with possible work at other campuses or off-campus locations and travel for meetings and events. The incumbent must be available Monday through Friday, 8 a.m. to 5 p.m., and as needed for weekends, evenings, nights, and on-call work. A flexible schedule is required during initial training. Work is performed in an environmentally controlled office setting and involves extended sitting, keyboarding, and computer-mouse use; frequent lifting of up to 25 pounds may be required.

Requirements

Bachelor’s degree and five years of experience appropriate to the assignment or field, including two years of managerial experience; or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Ability to clearly communicate to perform essential functions.
Ability to use basic math and a calculator.
Availability Monday through Friday, 8 a.m. to 5 p.m., and as needed for weekends, evenings, nights, and on-call work.
Flexible schedule during the initial training period.
Ability to travel for meetings and events and work at other campuses or off-campus locations as required.

Nice To Haves

Master’s degree in legal studies, health care administration, business, higher education, education, nursing/health, or a closely related field.
Knowledge of management and supervisory principles and practices.
Knowledge of clinical placements, contracts or affiliation agreements, and health and safety compliance activities.
Experience providing service to students and/or customers.
Knowledge of basic project management and organizational practices.
Knowledge of CRM programs and higher education student information systems.
Experience establishing and maintaining effective working relationships with internal and external clients.
Experience developing and conducting group presentations for varied audiences.
Knowledge of customer service principles, practices, methods, and techniques.

Responsibilities

Serve as the college’s primary contact, expert, and super-user for Complio, myClinicalExchange, and other health and safety compliance tools; configure trackers and compliance rules.
Oversee student and faculty compliance monitoring across programs and platforms, ensuring compliance throughout student enrollment and faculty employment.
Plan the transition of additional health and safety compliance responsibilities, including DNP, PhD, and internship compliance, to the team.
Communicate proactively about compliance issues, respond to student and faculty inquiries, establish and communicate clinical compliance deadlines, and review requests for extensions or exceptions with relevant leadership.
Develop or coordinate student- and faculty-facing compliance resources, and provide ongoing guidance and training to faculty and staff.
Coordinate with program faculty, staff, clinical partners, and regulatory bodies to align requirements, monitor changes, improve processes, and prevent compliance concerns from disrupting enrollment or teaching assignments.
Lead organization and scheduling of clinical placements for prelicensure and postlicensure MS nursing programs, and plan the transition of other placement activities, including DNP placements, to the team.
Develop and maintain professional relationships with clinical partners; coordinate semester schedules, placement requests, rotation details, capacities, dates, shifts, specialties, and locations; and prevent scheduling conflicts.
Coordinate consortium and non-consortium clinical and community placements, including team, community, TTP, step-out, and make-up rotations; address placement issues and accommodations with program offices, faculty, students, and partners.
Attend consortium and clinical-partner meetings, report relevant developments, and proactively communicate about placement timelines, deadlines, and upcoming needs.
Oversee staff managing the lifecycle of clinical affiliation agreements and site contracts, coordinating with the Office of Clinical Partnerships, university stakeholders, legal counsel, risk management, academic program directors, and external sites.
Track agreement status, expiration dates, renewals, and amendments; maintain centralized contract records; facilitate reviews and execution; improve contracting workflows; and provide related staff training and resources.
Coordinate with ASU compliance professionals on state authorization and professional licensure requirements; serve as the college’s state authorization liaison and lead reviews of state regulations and any needed approval workgroups.
Champion Nursys and maintain alignment of its database with student and faculty information and requirements; coordinate related communications and needs with program leadership, advising, and faculty.
Maintain compliance-related policies in college documents and recommend and implement agreed-upon improvements to the compliance experience and processes.
Provide training on clinical placements, compliance, and compliance systems; deliver presentations; prepare data and reports; and support student-success events and other unit initiatives.
Build professional networks and benchmark practices with ASU teams and peer programs.
Lead, hire, train, supervise, and delegate work to professional and student staff; ensure team goals are met and resolve escalations related to compliance and clinical placements.
Perform other duties as assigned.