RECEPTION AND FACILITIES SUPPORT SUPERVISOR

Bienvivir All-Inclusive Senior Health • El Paso, TX

21h • $21 - $32

About The Position

Bienvivir All-Inclusive Senior Health is a community-based, patient-centered comprehensive health care delivery system serving frail seniors in El Paso, Texas through the Program of All-Inclusive Care for the Elderly (PACE). The Reception and Facilities Support Supervisor performs complex administrative work supporting Facility Management and CASA Bienvivir Operations under the direct supervision of the Director of Facility Management and Communications. The role coordinates and directly supervises Receptionists and mailroom functions, ensuring professional and effective service for people who visit or call PACE Centers.

Requirements

• High school diploma or GED.
• Training in general office practices.
• At least five years of experience in an administrative or clerical role supporting an executive office, management committees, a board of directors, or related functions.

Nice To Haves

• Associate degree in business administration, management, or a related course.
• Previous supervisory experience.

Responsibilities

• Hire, fire, train, motivate, discipline, and evaluate Receptionists.
• Direct, manage, coordinate, train, and monitor receptionist functions, including work schedules, visitor logs, lunch tickets, and other front desk activities.
• Provide leadership, guidance, and direction to Receptionists through adequate supervision.
• Investigate complaints and grievances concerning Receptionists.
• Develop, implement, and interpret policies, procedures, and Standard Operating Procedures for the Reception Department.
• Participate monthly in new employee orientation and provide a welcoming presentation about the Receptionists’ department.
• Oversee mailroom functions, including tracking incoming and outgoing mail, sorting and organizing letters and packages by location, troubleshooting mailroom copy machines, and maintaining paper accountability, registered/certified/special delivery, and company request copy logs.
• Oversee and direct department administration supplies using a tracking system.
• Oversee records, files, and logs for McKinley and Concourse Parking, and guide the Mailroom Clerk Receptionist in weekly parking lot monitoring to ensure employees follow parking protocols.
• Provide clerical and administrative support to the Director of Facility Management and Communications, the Facility and Safety Manager, and other administrative staff.
• Answer telephone calls, respond to general questions, refer calls to the appropriate person, take messages, and initiate paperwork as needed.
• Prepare folders and binders, take minutes, send meeting reminders, and submit food requisitions as needed for meetings, including Facility and Construction Projects, CASA Bienvivir Board, and CASA Management meetings.
• Assist with coordinating facility projects by contacting vendors for status updates and maintaining project records on the company F drive portal; coordinate called meetings upon request.
• Participate in monthly Supervisor Meetings and provide feedback and a written report on progress and issues involving assigned responsibilities.
• Assist with coordinating the plant contract, including quarterly facility walkthroughs with the supervisor to assess plants.
• Assist with furniture requests and work with identified furniture vendors to track inventory at the support center.
• Participate in the organization’s Incident Command Structure and serve as the identified backup to the Planning Section Lead.
• Adhere to BSHS values, standards, policies, and procedures, and perform other appropriate duties as assigned within the role’s level of responsibility.

Benefits

• For full- and part-time employees working 30 or more hours per week: 100% of employee-only medical monthly premiums paid by the employer.
• For full- and part-time employees working 30 or more hours per week: 100% of employee-only dental monthly premiums paid by the employer.
• Affordable vision monthly premium for employee-plus-family coverage.
• 100% of basic life insurance paid by the employer, with a $10,000 benefit amount.
• Safe harbor matching contributions for the 403(b) retirement savings account.
• Up to 15 days of paid time off, based on paid hours per pay period.
• 11 company-observed paid holidays.
• Education and tuition reimbursement.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED