Reception Supervisor

AmeriVet•Stoneham, MA

1d•Onsite

About The Position

The Veterinary Care Coordinator (VCC) Supervisor is a leadership role at Central Animal Hospital of Stoneham, responsible for improving the client experience and front desk team performance. The supervisor leads, supports, and develops the reception team while maintaining smooth daily operations and a high standard of care in client and patient interactions. The role combines leadership, teamwork, and real-time problem-solving in a collaborative veterinary hospital environment.

Requirements

High school diploma.
At least 3 years of customer service experience.
At least 1–2 years of veterinary experience.
Strong communication and interpersonal skills.
Commitment to exceptional client service.
Knowledge of veterinary workflows, patient care, and common medications.
Strong organization and operational awareness.
Patience, empathy, and a team-first mindset.

Nice To Haves

Degree in veterinary medicine or a related field.
At least 1–2 years of leadership or supervisory experience.

Responsibilities

Set the tone for the front desk by reviewing the schedule and aligning the team for the day.
Provide visible, hands-on support to the reception team during daily operations and busy periods.
Guide client conversations to ensure interactions are professional, compassionate, and solution-focused.
Coordinate communication with doctors and technicians to support smooth hospital operations.
Use day-to-day situations as coaching opportunities for team development.
Adjust plans and resolve operational issues throughout the day.
Lead, coach, mentor, and hold the reception team accountable.
Manage staff scheduling and ensure efficient, appropriate appointment flow.
Partner with leadership on hiring, onboarding, and training new team members.
Address performance concerns using a supportive, solutions-focused approach.
Audit end-of-day processes and ensure operational consistency.
Maintain and update training materials and standard operating procedures.
Promote high standards of client service and communication across the hospital.