Reception Supervisor

SF MIAMI LLC•Miami, FL

About The Position

The Reception Supervisor supervises restaurant hosts and hostesses and helps ensure guests receive courteous, professional service from arrival through departure. The role includes greeting and seating guests, preparing the restaurant for service, maintaining room cleanliness, managing reservations, and monitoring guest needs throughout the operation. The supervisor coordinates bookings to balance table assignments and maximize occupancy, responds to calls and messages, and communicates reservation details, VIPs, dietary requirements, and guest feedback to the management team. The role also requires knowledge of restaurant operations, menus, entertainment, seating arrangements, capacity, and policies. Guest and company information must be kept confidential. Additional duties may be assigned by management.

Requirements

Excellent communication skills.
Problem-solving skills.
Ability to work evenings, weekends, and holidays as required.
Ability to grasp, lift, move, or push goods on a cart or truck weighing up to 15 pounds.
Ability to walk or remain stationary for 8 or more hours during a work shift.
Ability to move safely on uneven terrain or in confined spaces.
Ability to tolerate varying noise levels, temperatures, and illumination.

Responsibilities

Supervise restaurant hosts and hostesses.
Greet, escort, and seat guests, creating a positive and professional first impression.
Assist with preparing the restaurant for service and maintaining the cleanliness of the room.
Register and log arriving guests efficiently.
Manage bookings, allocate tables across restaurant sections, stagger booking times, and stay aware of future booking constraints.
Answer incoming calls promptly and courteously, and ensure telephone messages and emails are answered.
Verify booking details and help maximize table occupancy.
Maintain knowledge of daily covers; outlet hours, ambiance, menus, and price ranges; featured entertainment; menu items and availability; table and station numbers; table setups; room capacity; and dress code.
Provide the management team with detailed reservation handovers and information about VIPs and special-attention guests.
Report and log complaints and comments for the management team.
Record dietary requirements for party bookings accurately and communicate them to the kitchen in good time.
Keep menus immaculate and free of smudges, stains, and damaged pages.
Recognize regular clients, greet them appropriately, and regularly update their profiles.
Acknowledge departing guests and bid them farewell professionally.
Complete and record weekly stationery requisitions on time.
Keep confidential information from being disclosed outside the company unless authorized.
Perform additional duties assigned by management.
Report for duty punctually in the correct uniform and maintain high grooming standards.