Reception Supervisor

AmeriVet•Stoneham, MA

2d•$25•Onsite

About The Position

The Veterinary Care Coordinator (VCC) Supervisor is a leadership position responsible for improving the client experience and front desk team performance at Central Animal Hospital of Stoneham. The supervisor leads, supports, and develops the reception team while maintaining smooth daily operations and high standards in client and patient interactions. The role involves setting the tone for the front desk, reviewing schedules, supporting staff during busy periods, guiding client conversations, coordinating with doctors and technicians, coaching team members, and adjusting operations to address issues throughout the day. The supervisor also manages staff scheduling and appointment flow, participates in hiring and onboarding, addresses performance concerns, audits end-of-day processes, maintains training materials and SOPs, and champions client service and communication. The position is full-time, with day shifts Monday through Friday and an occasional weekend rotation. It is based at Central Animal Hospital in Stoneham, Massachusetts. The job posting lists pay up to $25 per hour, with additional bonus opportunities, and describes a newly renovated, state-of-the-art facility and a collaborative, team-oriented environment.

Requirements

High school diploma.
At least 3 years of customer service experience.
At least 1 year of veterinary experience; the posting describes 1–2+ years.
Strong communication and interpersonal skills.
Commitment to exceptional client service.
Knowledge of veterinary workflows, patient care, and common medications.
Strong organization and operational awareness.
Patience, empathy, and a team-first mindset.
Collaborative approach and passion for people and patient care.

Nice To Haves

Degree in a veterinary or related field.
At least 1 year of leadership or supervisory experience; the posting describes 1–2+ years.

Responsibilities

Lead, coach, mentor, and hold the reception team accountable.
Manage staff scheduling and ensure efficient, appropriate appointment flow.
Partner with leadership on hiring, onboarding, and training new team members.
Address performance concerns with a solutions-focused, supportive approach.
Audit end-of-day processes and ensure operational consistency.
Maintain and update training materials and standard operating procedures.
Champion high standards of client service and communication across the hospital.
Review the schedule and align the team at the start of the day.
Provide visible support on the floor and help the team during busy periods.
Guide client conversations to ensure interactions are professional, compassionate, and solution-focused.
Work with doctors and technicians to maintain communication and smooth daily operations.
Use real-time situations as coaching opportunities and adjust operations to solve problems.