Reception & Administration

Manufacturing Engineering System•Ft. Bragg, NC, Ft. Bragg, NC, US, NC

7d•$0 - $18

About The Position

The Reception & Administration role supports the operation of an Education Center by greeting clients, handling inquiries, providing general information and assistance to Soldiers, and completing reception and administrative tasks in accordance with site procedures. The position assists with Tuition Assistance requests, client education records, course scheduling, facility access and usage, records management, and education program support. It also assists Government personnel and Education Center staff with supplies, equipment, events, briefings, and routine center operations. This is a civilian position and does not require military service. Applicants must be able to communicate clearly and comprehend English, have at least one year of relevant reception or administrative experience, and have 30 semester hours of college from an accredited college if a new hire. A National Agency Check with Investigation (NACI) is required.

Requirements

Ability to read, write, speak, enunciate clearly, and fully comprehend English.
Customer service skills.
Knowledge of U.S. post-secondary education programs.
Demonstrated knowledge and proficiency using office equipment, Microsoft Office computer programs, and web-based applications.
At least one year of relevant reception and/or administrative experience.
For new hires, 30 semester hours of college from an accredited college.
National Agency Check with Investigation (NACI) is required.

Responsibilities

Greet clients, enter them into the Customer Management Tool, and respond promptly and professionally to email, facsimile, and telephone inquiries.
Determine the reason for a client’s visit or contact, follow applicable site procedures, and refer the client to the appropriate personnel.
Operate basic office equipment and computer programs.
Assist with administrative aspects of group in- and out-processing of Soldiers in accordance with site procedures.
Provide general information to Soldiers applying for Tuition Assistance using the established web-based process.
Assist with processing Tuition Assistance requests and distributing forms according to established procedures.
Ensure clients’ education record information is posted correctly through the established web-based application process.
File or post documents and reports according to site procedures.
Publish course schedules, track classroom and facility usage, and post schedule changes.
Open and sort mail; receive, date-stamp, and distribute it according to local guidance.
Record routine sessions, usage, or participation by following established procedures.
Report non-adherence to building-use procedures to the On-Site Coordinator or other management personnel.
Provide facility access during scheduled operating hours, ensure facilities are empty and locked when not in use, and track facility key usage.
Assist Government personnel with tracking equipment and supplies and completing hand receipts, subhead receipts, and Property Inventory Reports.
Assist Government personnel with rearranging materials, classroom equipment, and computers as needed.
Assist with briefings on ACES programs and services, including assembling and distributing briefing packets and providing program orientation.
Help identify and order approved, no-cost education-related handouts and marketing items, and keep their display orderly and current.
Maintain and replenish literature, publications, electronic and print bulletin boards, and waiting areas in a neat, professional manner.
Support special events as guided by the ESO, such as college fairs and graduation.
Maintain a clean, neat, professional, and orderly personal work area or office.
Ensure computers and peripherals are clean and operational.
Maintain administrative files in accordance with the Army Records Information Management System (ARIMS) and ACES information customer management systems.
Review prepared documents and correct or recommend corrections for grammar, formatting, and validity.
Assist Soldiers with required military training.
Assist the ESO, ESS, and Guidance Counselors as needed in conducting Education Center operations.