Administration Officer - Reception

Lutheran Services • Woodridge, IL

1d • Onsite

About The Position

Lutheran Services is seeking an Administration Officer – Reception to provide day-to-day administrative and customer service support at Trinder Park Aged Care in Woodridge, Queensland. The role works closely with the service manager, clinical teams, residents, families and other stakeholders to help the service run smoothly and ensure people receive a friendly, professional experience. Experience in lifestyle and leisure activities within an aged care environment is highly regarded.

The position is casual and pays $38.22 per hour, including 25% casual loading, plus superannuation. Salary packaging and access to staff discounts and benefits are also offered. Trinder Park Aged Care is a community-focused service committed to compassionate, high-quality care. Lutheran Services is a not-for-profit organisation that provides aged care, retirement living, home care and community services across Queensland.

Requirements

• Strong customer service and administration experience.
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Good organisational and time management skills.
• Ability to manage multiple priorities and deadlines.
• Confidence working independently and as part of a team.
• Moderate computer skills, including Microsoft Office, CRM and database systems.
• Ability to quickly learn and understand the requirements of the aged care environment.
• Current Police Check or NDIS Worker Screening Clearance, as required.

Nice To Haves

• Previous experience in lifestyle and leisure activities within an aged care environment.

Responsibilities

• Welcome residents, families, visitors and contractors and provide friendly reception support.
• Answer, triage and direct phone, email and in-person enquiries.
• Respond to routine enquiries and refer complex matters to the appropriate team member.
• Accurately record messages, enquiries and follow-up actions.
• Manage visitor sign-in and site requirements.
• Assist with admission and enquiry administration.
• Complete filing, data entry, document preparation and mail distribution.
• Support petty cash, banking and invoice processing.
• Assist with resident appointments, vehicle and shared-space bookings.
• Maintain office supplies and stationery.
• Assist with service communications, newsletters and notices.
• Provide other general administrative support as required.

Benefits

• Salary packaging, including up to $15,900 tax-free plus $2,650 for meals and entertainment.
• Discounts on health cover, energy, appliances, holidays and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport with discounted gym memberships for the employee and family.
• Ongoing training and development opportunities.

What This Job Offers

• Education Level: No Education Listed