Receiving Support Captain, Springfield - PA - Full Time
About The Position
The Receiving Support Captain is an elevated hourly colleague who advocates for customers and serves as a role model for colleagues. The role focuses on customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, the Captain communicates expectations and priorities to colleagues. Depending on the assignment, the Captain may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers and provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Depending on the Captain assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service.
- Lead colleagues in executing and completing assigned tasks.
- Model customer advocacy and provide colleagues with prompt feedback on improving customer experiences.
- Resolve customer issues with a high level of service using problem-solving and customer-focused approaches.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders during the day to plan and monitor total store activities.
- Provide People Leaders with ongoing feedback to improve customer experiences and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in maintaining merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used in selling and fulfilling customer orders.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
