Retail Fulfillment and Receiving Support Associate, Springfield - PA - Part Time

Macy's•Springfield, DE

5d•Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise, pick and pack orders, process trailers, retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to help complete Buy Online Pickup In-Store orders on time and keep the stockroom and sales floor operating efficiently. You also greet customers, resolve issues, and deliver orders with care. The role includes preparing the store for the day, reviewing goals and learning about products and promotions, receiving and tagging merchandise, and organizing the stockroom. You help maintain a shoppable sales floor by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. You work collaboratively, focus on customer service, and contribute to sales goals and store results. This is a part-time position in Springfield, Pennsylvania. Part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and colleague availability. All schedules include weekend shifts. Availability for days, evenings, weekends, and holidays is required.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain stockroom organization.
Pick, pack, and process orders and trailers; retrieve orders from back-of-house storage and deliver them curbside.
Monitor alerts and help ensure Buy Online Pickup In-Store orders are completed on time.
Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals, learn about products and promotions, and contribute to sales goals and store results.
Collaborate with colleagues to support store operations and customer service.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice