Seasonal Fulfillment and Receiving Support Associate, Springfield - VA

Macy's•Springfield, VA

5d•Onsite

About The Position

As a seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and contribute to a smooth customer experience. You receive and organize merchandise; pick, pack, and retrieve orders from back-of-house storage; deliver orders curbside; and monitor alerts to complete Buy Online Pickup In-Store orders on time. You also help keep the stockroom and sales floor running efficiently and assist customers by greeting them, resolving issues, and delivering their orders with care. The role combines operational tasks with customer service and teamwork. Daily work may include receiving and tagging merchandise, organizing the stockroom, fulfilling orders, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Colleagues are expected to work toward sales goals, share Loyalty program benefits, and help prepare the store and team for success. Seasonal colleagues are typically scheduled 10–20 hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to perform the stated physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Receive, tag, and organize merchandise and maintain stockroom organization.
Pick, pack, retrieve, and complete customer orders, including Buy Online Pickup In-Store orders, accurately and on time.
Deliver orders curbside and provide helpful customer service, including greeting customers and resolving issues.
Monitor alerts to support Ready on Time completion of orders.
Maintain a shoppable sales floor and fitting rooms by recovering areas, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
Work toward daily sales goals and share Loyalty program benefits with customers.
Collaborate with colleagues and help prepare the store and team for the next day.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice