Receiving Manager

Natural Grocers•Georgetown, TX

12d

About The Position

The Receiving Manager is responsible for the successful operation of the receiving department, including training, directing, and monitoring department staff. Department Managers are accountable for their department’s success and serve as Manager on Duty (MOD) on a scheduled basis. The role includes receiving and processing products and paperwork, coordinating with other departments, maintaining the back room, supporting customer service and store operations, and helping ensure the safety and security of customers and employees. The position requires five days and 40 hours per week, attendance at mandatory store meetings, and a schedule based on store needs that includes evenings, weekends, and holidays. Employees are expected to take a hands-on approach and perform assigned tasks as needed. The listed salary range is USD $21.00 per hour.

Requirements

High school diploma, GED, or equivalent preferred.
1–2 years of experience in retail, grocery, or a retail environment.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and maintain current, registered certifications when applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.
Ability to meet the physical requirements of the role, including lifting and carrying, pushing and pulling, walking, standing, reaching, bending, twisting, turning, and other movements described in the posting.
Ability to work frequently with sharp tools and equipment, dust, fumes, and congested worksites, and occasionally in noise, cold, heat, wet, humid, outdoor, height, and contact-stress conditions.

Nice To Haves

Natural foods background.
1–2 years of experience supervising others.
1–2 years of receiving experience.

Responsibilities

Provide world-class customer service as the number one priority.
Exemplify integrity, responsibility, and excellence, and adhere to all policies.
Accurately receive incoming products, checking dates, accuracy, and damage.
Scan all incoming and outgoing products.
Stage products for efficient delivery to the sales floor.
Process POs, RPOs, mispicks, invoices, and paperwork in a timely and accurate manner.
Research and process discrepancies.
Communicate delivery issues and vendor out-of-stocks to department managers.
Follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room and ensure in-stock products and conditions meet company standards.
Train and monitor department personnel, including assigning tasks and following up on their completion.
Work with other department managers to cross-train staff and accomplish needed tasks.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns, customer complaints, and register shift changes and breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions to daily business, such as loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; email and use other IS programs as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week; and attend mandatory store meetings.
Perform other assigned tasks as needed to support store operations.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned annually as store credit.
Holiday pay for five holidays when stores are closed.
Paid time off, including sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
Medical, dental, and vision insurance for full-time Crew Members working 30 or more hours per week.
Paid parental leave for full-time Crew Members working 30 or more hours per week.
Paid medical leave through company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid life insurance for full-time Crew Members working 30 or more hours per week.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time Crew Members working 30 or more hours per week.
401(k) retirement savings plan with discretionary company match for full-time Crew Members working 30 or more hours per week.
Healthcare and dependent care flexible spending accounts (FSA) for full-time Crew Members working 30 or more hours per week.
Health savings account (HSA) with company match for full-time Crew Members working 30 or more hours per week.