Receiving Manager

Natural Grocers•Ankeny, IA

About The Position

The Receiving Manager is responsible for the successful operation of the receiving department, including training, directing, and monitoring department staff. Department Managers are accountable for their department’s success and periodically serve as Manager on Duty. The role includes receiving and processing products and paperwork, coordinating with other departments and vendors, maintaining the back room and in-stock standards, and supporting store operations and customer service. The position is based at Natural Grocers’ planned Ankeny location, with a grand opening scheduled for February 2027, subject to change. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. Employees are expected to assist with tasks as needed to support the company. The role involves frequent physical activity and handling a range of weights, along with occasional use of computers and work in varied environmental conditions. Natural Grocers describes its workplace as committed to diversity, inclusion, and equitable access to health and wellness.

Requirements

High school diploma, GED, or equivalent preferred.
1–2 years of retail experience in a grocery or retail environment; natural foods experience is a plus.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in Microsoft Word, Excel, and Outlook.

Nice To Haves

1–2 years of experience supervising others preferred.
1–2 years of receiving experience preferred.
Natural foods background is a plus.

Responsibilities

Provide World Class Customer Service as the top priority.
Model integrity, responsibility, and excellence, and follow company policies.
Receive incoming products accurately, checking dates, quantities, and damage.
Scan incoming and outgoing products.
Stage products for efficient delivery to the sales floor.
Process POs, RPOs, mispicks, invoices, and other paperwork accurately and promptly.
Research and process discrepancies.
Communicate delivery issues and vendor out-of-stocks to department managers.
Follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room.
Ensure in-stock products and conditions meet company standards.
Train and monitor department personnel, assign tasks, and follow up on their completion.
Coordinate with other department managers to cross-train staff and complete needed tasks.
Assist with interviewing and hiring for department needs.
Work with the store manager to address performance or disciplinary issues in the department.
Open and close the store, including completing DSR and the closing cash process.
Perform register functions, including backup cashiering, managing returns, addressing customer complaints, and covering register shift changes and breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; and use email and other IS programs as needed.
Work five days and 40 hours per week on a schedule that includes evenings, weekends, and holidays, and attend mandatory store meetings.
Perform other assigned tasks as needed to help the company succeed.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off (sick days and vacation) that increases with tenure
Paid nutrition education
Crew Member discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time Crew Members working 30 or more hours per week
Paid parental leave for full-time Crew Members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week
Company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week
Company-paid life insurance for full-time Crew Members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time Crew Members working 30 or more hours per week
401(k) retirement savings plan with discretionary company match for full-time Crew Members working 30 or more hours per week
Healthcare and dependent care flexible spending accounts (FSA) for full-time Crew Members working 30 or more hours per week
Health savings account (HSA) with company match for full-time Crew Members working 30 or more hours per week